Combine innovative technology with personalized service to ensure your customer's satisfaction, attract clients and generate repeat business.
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Create a Memorable Guest Experience
Hospitality Business Customer Service Solutions
OVERVIEW
CONTACT CENTER
PERSONALIZED IN-ROOM SERVICES
WIRED AND WIRELESS SERVICES
To ensure customer satisfaction and generate repeat business you must meet your guests’ needs and exceed their expectations. By combining innovative technology with personalized customer service, Alcatel-Lucent’s Dynamic Hospitality Solutions help you attract clients and build their loyalty.
Handle guest reservations and inquiries effectively and efficiently by integrating front-office and communication systems, routing calls to the most appropriate agent in the guest’s preferred language, providing quick check-in or complete check-in with additional information, and receiving a global overview of room availability and status.
Deliver the ultimate user-centric guest experience using a customized telephone-based interface and a range of business phones that integrate seamlessly with your hospitality applications, and by offering direct access to voice mail, mobility tools and payment options through in-room phones that have video screens preprogrammed with a graphical menu of services.
Keep your guests connected wherever they are by offering quality of service options for online access to gaming, music, video, and collaboration, and providing bandwidth based on individual guest demand and broadband access and networking equipment for constant connectivity.
OmniGenesys™ Contact Center
Alcatel-Lucent OmniGenesys Contact Center is the intelligent combination of Genesys' industry-leading contact center software and the Alcatel-Lucent OmniPCX Enterprise platform.
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http://enterprise.alcatel-lucent.com/docs/?id=8341
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OmniPCX Enterprise Communication Server
The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent...
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http://enterprise.alcatel-lucent.com/docs/?id=9512
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8 Series IP Touch Phones
The Alcatel-Lucent 8 Series IP Touch phones are full-featured and offer integrated IP connectivity and telephony. In addition to the converged power of data and voice over IP, these terminals...
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http://enterprise.alcatel-lucent.com/docs/?id=8815
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