Enterprise Services

Enterprise Services

Professional Services

Alcatel-Lucent enhances your voice and data systems with custom-tailored solutions. We design them to meet your needs, validate them against your existing architecture and install it on your premises.

Integration services: Our worldwide team of consultants has successfully integrated more than 2,500 IP and TDM systems, drawing on proven expertise and best practices in project management.

Application services: Choose a fully-validated, tailor-made solution to maximize your communication network's effectiveness.

Support services

Secure the operation of your communications infrastructure and protect your investments.

Software support services: include Solution Premier Service (SPS), a complete protection package for the Alcatel-Lucent OmniPCX Enterprise™ or the OmniTouch™ systems; and the Software Maintenance Service (SMS) for the Office Communication Solutions (OmniPCX Office family).

Software support for networking products

Software support includes remote technical support:

  • 24/7 access to Level 3 technical support
  • Web and phone access to support services
  • Remote diagnostics
  • Software patches.

Hardware support services: include Return to Factory and Advanced Repair services for both communications and network products.

Managed services

Count on our assistance round-the-clock, around the world. We support your multinational corporation with a multilingual Service Desk, a central Network Operation Center and a global network of field engineers.

Verify the validity of your software support contract

TSIA Award - You are always in good hands