Hospitality Customer Service Solutions

To ensure customer satisfaction and generate repeat business you must meet your guests’ needs and exceed their expectations. By combining innovative technology with personalized customer service, Alcatel-Lucent dynamic hospitality solutions help you attract clients and build their loyalty.

Benefits

  • Reach and attract today's business and tourism customers
  • Enhance exclusivity through personalization and localization
  • Combine centralized control with customer transparency
  • Integrate the latest elements of social networking and connectivity

Components/Features

  • Contact Center: handle guest reservations and inquiries effectively and efficiently by integrating front-office and communication systems, routing calls to the most appropriate agent in the guest’s preferred language, providing quick check-in or complete check-in with additional information, and receiving a global overview of room availability and status.
  • Personalized in-room services: deliver the ultimate user-centric guest experience using a customized telephone-based interface and a range of business phones that integrate seamlessly with your hospitality applications, and by offering direct access to voice mail, mobility tools and payment options through in-room phones that have video screens preprogrammed with a graphical menu of services. Featured product: OmniPCX Enterprise Communication Server
  • Wired and wireless services: keep your guests connected wherever they are by offering quality of service options for online access to gaming, music, video, and collaboration, and providing bandwidth based on individual guest demand and broadband access and networking equipment for constant connectivity. Featured product: 8 Series IP Touch Phones

Hospitality product portfolio

Hospitality Customer Service Solutions