Automated contact center solutions enable you to provide efficient customer service without increasing payroll.
Through touch-tone or speech-enabled applications from Alcatel-Lucent, customers can complete service requests without speaking to an agent. With our customer self-service solutions, callers enjoy the flexibility and convenience of interactive applications 24 hours a day, 365 days a year. This enhances your enterprise's service capability and optimizes user satisfaction, helping to increase revenues and build stronger customer relationships.
Benefits of Self-Service Contact Center Solutions
- Improved caller experience and reduced client frustration thanks to immediate service
- Reduced costs as a result of minimal training requirements for contact center agents
- Simple installation and easy integration into existing contact center systems
Self-Service Contact Center Solutions Features
- Speech recognition and voice identification
- Visual interface: provide agents with easy-to-use interface
- Interactive voice response systems: direct calls and reduce waiting times
- Identification of high-value customers: ensure automatic transfer to an agent for personalized service