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Contact Center Product Portfolio

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Core Platform

  • Intelligent Routing
    • Genesys CIM Platform
    • Genesys Inbound Voice
  • Role based Applications
    • Genesys Desktop
  • Open Systems
    • Genesys SIP
  • Open Integrations
    • Genesys Gplus Adapters
    • Genesys Software Development Kits

Performance & Analytics

  • Genesys Advisor Products
  • Genesys Interactive Insights
  • Genesys Info Mart

Cross Channel

  • iCFD
    • Genesys Voice Platform
    • Genesys Conversation Manager
    • Virtual Hold for Genesys
  • eServices
    • Genesys eServices
    • Genesys Social Engagement

Resource Optimization

  • Genesys Workforce Management
  • Genesys Skills Management
  • Genesys Quality Management
  • Genesys intelligent Workload Distribution
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