Alcatel-Lucent Enterprise equips your organization's communications network for the future. Technical assistance and application upgrades keep your system running to the highest standards and with optimal efficiency. Your enterprise gains the advantages of consistent and reliable performance.
The Alcatel-Lucent Solution Premier Service (SPS) provides you with a complete protection package to ensure that your enterprise solutions are always running at peak efficiency and capacity. With SPS, your Alcatel-Lucent OmniPCX Enterprise™ or OpenTouch™ systems and applications are covered under ONE contract and with ONE payment, to provide essential and cost effective software maintenance and proactive evolution.
Alcatel-Lucent SPS is delivered through our certified partners – who have unlimited access to our world-class Alcatel-Lucent Customer Care and Professional Services teams – to ensure a consistent and appropriate level of service delivered anytime or anywhere.
Our Software Maintenance Service (SMS) is still available for our Office Communication Solutions (OmniPCX Office family) and offers technical support, software corrections and maintenance releases.
Return to Factory (RTF)
Advanced Replacement (AVR)
We provide hardware and software support services for Alcatel-Lucent Enterprise Network products.