Support Services

TSIA Award

Communications Support Services

Alcatel-Lucent Enterprise support services offer technical assistance and evolution to keep your system running at optimal efficiency and performance.

Communications Software Support

Alcatel-Lucent Solution Premier Service (SPS) provides a complete protection to ensure OmniPCX™ Enterprise or OpenTouch™ systems and applications are always running at peak capacity. More on Solution Premier Service here.

Office Communication Solutions (OmniPCX Office family) are covered by the Software Maintenance Service (SMS), offering technical support, software corrections and maintenance releases.

North American Communication products are covered by the Software Maintenance Service (SMS) and Software Evolution Service (SES). More on North American Support here.

Communications Hardware Support

  • Return to Factory (RTF) Parts repair within 10 working days *
  • Advanced Replacement (AVR) Parts replacement within one working day *

* Excluding transport, from time of receipt of the eService Request at the Alcatel-Lucent Support Center

Network Support Services

Hardware and software support services for Alcatel-Lucent Enterprise Network products via our Partners:

Network Software Support

Remote technical support: 24/7 access to Level 3 technical support, web and phone access to support services, remote diagnostics, software patches

Network Hardware Support

Return to Factory, Advanced Replacement (please see above)

Alcatel-Lucent Enterprise Support Services for Network Products

These complement our Partners' offer*, including: direct access to expert technical support, new and improved operating system releases, unlimited access to online resources directly from Alcatel-Lucent Enterprise, and a variety of flexible hardware support options.

*This offer does not replace support delivered via our Partners and is available for purchase via our Partners in a defined set of countries. More on Alcatel-Lucent Enterprise Support Services for Network Products here.

North American Support