Alcatel-Lucent Enterprise solutions can be customized to meet the precise needs of your organization. Our experts help specify your requirements and then develop, design and deploy an appropriate solution. We also integrate and maintain any specific elements you require. You benefit from a tailored communications infrastructure that helps your business evolve into a dynamic enterprise.

Flexibility

From our wide range of applications and customization solutions, here are some examples of how we can transform your organization:

• OmniPCX Record Suite
  Accelerate customer issue resolution, boost loyalty and streamline employee training and monitoring. The OmniPCX RECORD Suite is a unique solution that offers small and medium-sized businesses a complete tracking of customer interactions through voice recording and screen capture, as well as coaching capabilities.Learn more
• Business Contact
  Improve customer service and increase performance. Our intelligent call routing application automatically directs callers to the most appropriate employee, ensuring that your clients receive a prompt and helpful response. Learn more
• eCall
  Comply with the European regulation for eCall service to be implemented in all European countries by 2015 thanks to the Alcatel-Lucent eCall in-band PSAP modem solution. Our SIP-based solution demodulates the MSD (Minimum Set of Data) automatically transmitted by the IVS (In Vehicle System) to the PSAP, and makes the collected data available for a Third-Party integration.
  Alcatel-Lucent is a member of NENA and EENA’s Advisory Boards and is actively contributing to the definition of international emergency standards.
• Call Routing Manager
  Customize your own call control applications and visibly reduce costs. The Call Routing Manager is a complete platform allowing the development of CTI applications on top of the Alcatel-Lucent OmniPCX Enterprise.
• Operator Assisted and Directory Assistance Services (OAS)
  Simplify operator actions with the OAS and new Directory Assistance and Call Completion services. By automated or manual call completion facilities, your business can process a greater number of customer calls and provide a wider variety of services.
• Integrated Communications for Control Center
  Manage any type of voice communication in industrial/transportation environments. This solution based on the Call Routing Manager is integrated with several sub-systems - as Industrial Supervisor System (SCADA), and CCTV - allowing for enhanced efficiency through call routing and unified interface for communications and control center management.Learn more
• Off-the-shelf applications
  Pre-packaged and adaptable solutions benefit your organization immediately through improved communications and higher service levels. These applications are available off-the-shelf:
  > Ticket Extractor
  > Soft Panel Manager
  > LDAP – OmniVista 8770 directory synchronisation
  > Genesys CCivr Integration

Expertise

Alcatel-Lucent is unique for its agile and iterative methodology for software and applications development. This flexible, people-orientated process offers customers continuous communication, repeated review and frequent delivery to short timelines.

Rely on experienced Alcatel-Lucent consultants during the three main phases of solution customization:

• Specification: we help you define your requirements and design the technical architecture of the solution.
• Development and integration: we customize the solution and integrate it remotely or on-site.
• Validation and implementation: we rigorously test the solution so that operation is trouble-free.