Voice Messaging Services

The Voice Messaging Services are software-based solutions that  provide easy access to advanced features for users equipped with Alcatel-Lucent business phones.

The 4645 Voice Messaging Service is an OmniPCX Enterprise Communication Server (CS) integrated voicemail with automated attendant features for internal or external callers.

The OpenTouch Message Center is designed to meet the specific voice mail
needs of large enterprises, seamlessly integrating scalable, reliable, efficient and secure voice mail services in any OmniPCX Enterprise CS network infrastructure over multiple time zones.

As voice messaging needs evolve, the OpenTouch Message Center enables easy migration from pure voice messaging to unified messaging with the OpenTouch Multimedia Services application server.

Benefits: Voice Messaging Services

Alcatel-Lucent 4645 Voice Messaging Service

  • The Alcatel-Lucent 4645 is specifically designed to meet the needs of today's corporations
  • Software solution; no need for any further hardware; easy to install and upgrade
  • Large feature set to meet all corporate needs (dial-by-name for greater efficiency; ubiquity services to be reached anywhere, anytime; hospitality services; record-on-line for sensitive calls, etc.)
  • Standards-based solution, with a guarantee of evolution towards the next generation of communication systems
  • A single management tool: the Alcatel-Lucent OmniVista platform
  • A unique solution at a competitive price

Alcatel-Lucent OpenTouch Message Center

  • Software solution for large enterprises: high scalability, virtualization, support for multiple time zones
  • Superior user experience with visual voice mail on IP desk phones, integration with email clients
  • Instant business response with notifications on voice mail reception and message accessibility on the go

Features: Voice Messaging Services

Alcatel-Lucent 4645 Voice Messaging Service

  • Delivers a wide array of features designed to offer improved customer greetings that are adapted to the situation (e.g., called party absent, busy signal, etc.)
  • Software-based solution that runs on a standard server (IBM appliance server or Alcatel-Lucent communications servers)
  • Multilingual soft keys guidance and voice prompts
  • Personalized mailboxes, dial-by-name and record-on-line
  • One number - ubiquity services
  • Can be used in hotels (check in/out, wake up, etc.)
  • Centralized solution for multi-site companies
  • Meets VPIM standard for interworking with external voice messaging systems
  • Creates the basis for the next-generation Unified Communications applications suite

Alcatel-Lucent OpenTouch Message Center

  • High scalability, virtualizable software
  • Support for multiple time zones
  • High availability
  • Message accessibility from any phone device
  • Visual voice mail on Alcatel-Lucent 4028, 4038, 4068, 8028, 8038,
  • 8068 and 8082 business IP phones
  • Access to voice messages from any Internet Mail Access Protocol (IMAP) client
  • SMS and e-mail notification on voice mail reception


Key Documents (2)

Application Notes (2)

Customer Reference (4)