Unified Messaging

Access voicemail anytime, anywhere via deskphone, smartphone or email

The Alcatel-Lucent Unified Messaging (UM) Application enables network-wide unified messaging services, helping to ensure efficient communication while increasing employee productivity and improving customer satisfaction.

Alcatel-Lucent UM provides enhanced visual voice messaging access to voice messages from smartphones, Alcatel-Lucent desktop phones and softphones as well as email applications.

Alcatel-Lucent UM is integrated with Alcatel-Lucent OpenTouch™ Multimedia Services and OpenTouch Business Edition. It can be centralized in an Alcatel-Lucent OmniPCX Enterprise Communication Server network.

Benefits: Unified Messaging

  • Ensures fast, efficient communication - the visual voicemail interface provides an overview of all voice messages with the capability to listen to them in any order
  • Increases flexibility - users can combine voice messaging and email, for example by replying to a voicemail with an email
  • Improves customer satisfaction as customers can be contacted directly
  • Simple user interface reduces the need for end-user training
  • Adapts to how business users need to access voicemail on the move
  • The built-in text-to-speech engine enables field workers to listen to their emails anytime and anywhere, thereby using otherwise wasted time in a safe and productive way 

Features: Unified Messaging

  • Available on 8088 and 8082 Smart DeskPhones, 8068, 8038, 8028 Premium Deskphones , 4068, 4038, 4028 IP Touch Extended Edition phones, OpenTouch Conversation software clients
  • Works with any browser
  • Access voice messages from Microsoft® Outlook® and IBM® Notes® email applications with enhanced voicemail management features
  • Telephone user interface (TUI) voice message accessibility from any phone
  • Message state synchronization across all devices 


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