Smart Guest Applications

Innovate the guestroom experience and give a new life to room phones with: digital hotel tours, automation integration, weather forecast, hotel apps, hotel directory to room and 3rd party services.

Guests can control their in-room environment, adjust lights and temperature, set their room status to “do-not-disturb” or scan a hotel application to their mobile. With simple access to relevant information, guests can easily call or make an appointment to enjoy hotel amenities.

Hoteliers can personalize guest welcome, promote hotel services, activities or nearby shops, thanks to a customizable presentation service.

Customer insight

"Alcatel-Lucent Enterprise enabled us to put together what we felt was a very good comprehensive package that enabled our customer to control their room from the handset. Alcatel-Lucent Enterprise worked with us to design icons and interface so that  all devices in the room have the same look and feel. " - Marc Campbell, CIO, 45 Park Lane – The Dorchester Collection

Related Solutions & Services

Benefits: Smart Guest Applications

  • A state-of-the-art brand image of the hotel
  • Greater convenience with quick access to relevant services
    • Enhance in-room orders and orders of extra services
    • Move to green marketing and save money on paper with digital marketing
  • Strengthen guest loyalty by creating a unique in-room experience
    • Welcome guests in their language
    • Help guests better prepare their stay and activities
  • Promote hotel applications and ensure fast adoption
    • Hotel App QR code display on room set, directing guests to the different app stores
  • Increase staff efficiency and optimize hotel operations
    • Integrate room automation: replace multiple control devices with one central remote control
    • Accelerate rooms availability with the “room-ready” code for cleaning employees


Features: Smart Guest Applications

  • Customizable home page, background image and guest services
  • Hotel tour: hotel services presentation with direct call button and hotel proximity services presentation
  • Room automation: control lights, blinds and A/C from phone set
  • Hotel leisure or business activities presentation
  • Weather forecast for hotel city, hotel favorites or any city chosen by the guest, interactive clock screen saver,
  • Hotels apps: interactive interface for hotel apps QR code scanning
  • Multi-language with up to 29 supported languages
  •  “Room-ready” code for cleaning employees to instantly notify the reception of room availability
  • Low-IT: configuration backup  and centralized web management interface

Smart Guest Applications


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