Alcatel-Lucent PIMphony is a high-level, full-featured softphone solution that is integrated directly into the office environment and can easily be adapted to meet different user needs. All levels of PIMphony service can be used to transform a multimedia PC into an IP terminal, making it particularly cost-effective for remote and mobile workers.
The four PIMphony service levels are:
- PIMphony Basic
provides users with standard telephone functions directly on their PC. All features, including click-to-call facilities, transfer, and conference calling, can be managed with a simple click of the mouse. The application registers and tracks data such as caller identity and call date and duration.
- PIMphony Pro
The enhanced features of PIMphony Pro are ideal for salespeople or employees who manage significant call volumes on a daily basis and require advanced computer integration. PIMphony Pro synchronizes with contact manager software and supports unified messaging (emails, voicemails and faxes are stored in the email box). It also offers dial-by-name and call recording facilities.
- PIMphony Team
PIMphony Team is designed for team communicators such as operators and assistants who manage multiple lines. Collaborative features optimize call management and facilitate the supervision and tracking of workgroup activity.
- PIMphony Attendant
PIMphony Team is designed for attendant activity. It includes PIMphony Team facilities, plus multi-site supervision, mono-site & multi-site user and system configuration facilities.