OpenTouch Notification Service

Enhance real-time situational awareness and personal safety

The Alcatel-Lucent OpenTouch Notification Service is the perfect solution for small and medium-sized enterprises in healthcare, education, high-risk industries and the hospitality sector, as it provides a flexible, easy-to-install alarm and notification system with a native integration to the Alcatel-Lucent OmniPCX™ Enterprise and Alcatel-Lucent OXO Connect.

It collects and aggregates alarms from different subsystems, such as nurse calls, fire alerts, or runaway or wander prevention systems. It notifies, in real time, the most appropriate person to respond to the situation, using industry-specific communication systems, and taking into account staff mobility; for example, with the DECT handset, GSM, smartphone, and supervision console with geolocation screen.

The OpenTouch Notification Service offers a complete range of applications and integrations with the heterogeneous ecosystems of key market players, all intelligently integrated within a unique web interface. The various integrations allow innovative services, such as social media and mobile device notifications.

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Benefits: OpenTouch Notification Service

The OpenTouch Notification Service improves incident awareness and helps protect efficiently enterprise professionals and customers from injury or danger. Particularly in healthcare, education, high-risk industries and the hospitality sector, you must know immediately if an incident has occurred and where, in order to optimize staff and decision-making time.

  • Openness and scalability to adapt to specific needs: integration with key market players of industry-specific tools and systems (nurse call, fire detection, intrusion prevention, industrial alarms…)
  • Unique features provided by the native and optimized integration with the Alcatel-Lucent OmniPCX Enterprise, Alcatel-Lucent OmniPCX Office RCE, wired and wireless sets
  • Investment protection through the integration of existing systems
  • Extremely simple to install and configure
  • Full compatibility with industry standards, protocols and interfaces, such as ESPA/TAP*, dry contacts (electric relays) and KNX

*Most nurse call and fire alarm systems are ESPA/TAP compliant

Features: OpenTouch Notification Service

Optimizing alarm triggering to deliver the right notification to the right person at the right time requires that heterogeneous industry-specific communication and notification systems are able to interconnect and communicate. Customers may want to hold on to their existing systems, but at the same time, they are looking to include all types of mobile devices in their notification scheme and enrich the ecosystem with new desktop and social alarms.

Thanks to its unique features, the OpenTouch Notification Service fulfills those requirements:

  • Centralized alarm and notification platform for enterprises
  • Integration with the Alcatel-Lucent OmniPCX Enterprise over ABC-IP, providing the best service level for short messages, and with the Alcatel-Lucent OmniPCX Office RCE via SIP trunk
  • Full IP, full software architecture - the server can be virtualized
  • High Availability
  • Any-to-any connection: all incoming messages and alarms can trigger different outgoing notification types
  • Integration with various alarm notification systems
    • Alcatel-Lucent wired sets and softphones
    • Alcatel-Lucent DECT handsets, including lone worker protection
    • Alcatel-Lucent WLAN handsets
    • Pagers
    • Nurse calls
    • Fire alerts
    • Runaway/wander prevention
    • Production alerts
    • Building management
    • Email, SMS
    • Social media (Facebook & Twitter)
  • Unique set of applications
    • Configuration web interface for an easy and visual notification workflow creation, allowing administrator to configure the alarm workflow in seconds by a simple drag and drop of building blocks
    • Historical reporting web interface for the creation of statistical reports on alarms and equipment
    • Real time console web interface
    • Graphical Floor Plan web interface for alarm location on site maps
    • SmartApp: alarm notification application for tablets and smartphones (Android & iOS )
    • CareApp: tablet application for homecare patients. It offers interactive telemedicine functionalities, direct access to human services, direct phone call or video call to relatives or medical staff using icons



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