Single platform delivers world-class business telephony, advanced multimedia collaboration and mobility services
OpenTouch™ Business Edition delivers a range of communication services on a single platform, from world-class business telephony to the most advanced multimedia collaboration and mobility services.
OpenTouch Business Edition addresses the communication requirements of enterprises of up to 1500 employees and 3000 devices by providing advanced business communications, multimedia collaboration at the office and on the go, contact center functionality and management services.
OpenTouch Business Edition delivers all these services on a single platform to improve the total cost of ownership (TCO). It can be provided as pre-installed appliances or as a software-only version running on VMware®. Its single-server design is ideal for enterprises that want to reduce the cost and effort of provisioning, testing and managing new servers and don’t want to install additional software with every new communication application deployment.
OpenTouch Business Edition: Benefits
- Instant business response: all important calls are identified and answered
- Efficient interactions between geographically-dispersed teams and reduced travel expenses
- Flexible options: desk phones, wireless handsets or software clients on smartphones and tablets for resident workers and increased mobility in the workplace
- Employees are reachable anywhere and on the device best suited for their location
- Instant business response with multitasking between IM and voice sessions. Better engagement with contextual video and content sharing interactions.
- Customers, partners and colleagues can easily and securely join OpenTouch voice and content-sharing sessions from outside the enterprise firewall
- Increased customer satisfaction by answering all calls – centrally or in branch offices
- Accelerate first call resolution with a call distribution logic that can be adapted within
- days to evolving needs
- Decrease TCO while maximizing service continuity with unified platform and operations
OpenTouch Business Edition: Features
- OpenTouch Connection experience: Enterprise-grade communication services, including state-of-the-art telephony and a wide range of professional terminals
- OpenTouch Conversation experience: Innovative multimedia collaboration solutions that boost productivity, facilitate mobility and decrease travel costs
- Web conferencing with customers, partners and colleagues
- Integrated customer service applications
- Unified platform and operations