OmniTouch 8600 My Instant Communicator

The world’s first multimedia, multisession, unified communications product

End users have to deal with an increasing volume of communications: phone calls, voice mails, text messages, faxes, emails, instant messages, and web, voice and video conferences. It is difficult to manage and make best use of all the different enterprise communication options on the market. Alcatel-Lucent OmniTouch 8600 My Instant Communicator is an innovative solution to this problem, integrating all communication tools to create a homogeneous experience across different devices and channels. It is the world's first integrated, multi-media, multi-session, multi-device unified communications client solution.

My Instant Communicator services can be integrated with existing business applications and accessed seamlessly from a computer, IP phone or PDA. This innovative software can also be implemented with the Alcatel-Lucent OmniTouch Unified Communications Applications Suite. This next-generation, IP-based application suite allows end users to benefit from real-time unified communications, a consistent user experience and complete control over their communications.

My Instant Communicator is offered as a single user licence comprising "unified services" and additional optional services. The 5 key "unified services" offered by My Instant Communicator are:

  1. Telephony services, available through a user's preferred data and voice collaboration software, such as IBM Lotus Sametime
  2. Messaging services, such as voice mail, fax and email through a Microsoft Outlook or Lotus Notes mailbox
  3. Collaboration services, such as instant messaging and peer-to-peer video, through voice-over IP (VoIP) and point-to-point video
  4. One number services, through call routing and screening interfaces
  5. Presence services, through telephony and instant messaging presence information

Benefits: OmniTouch 8600 My Instant Communicator

  •  Available: My Instant Communicator makes it easy to use and manage a variety of communications media. End users can rapidly and easily switch between email, phone, messaging and conferencing. They can also quickly change their presence status and contact options
  • Efficient: automatic presence information means end users can work more effectively. When a contact is selected in the universal directory, My Instant Communicator shows the media through which that person can be reached (e.g. email, voice mail, video, instant message). End users are automatically notified of incoming communications and can consult a balloon pop-up for an easy-to-read summary of missed calls, new messages, call-back requests, etc.
  • Consistent: My Instant Communicator offers a single, coherent user experience whether you access its services on a computer, an IP phone or a PDA. This means it is particularly user-friendly for employees who use a variety of devices during their working week
  • Discreet: end users are notified of new emails, incoming calls and requests for instant message exchanges by a discreet 'toast' window. This small pop-up contains key information, such as caller identity, and allows the end user to manage the request, for example by choosing to take the call or transfer it to voice mail
  • Complete: My Instant Communicator is a single package that integrates five key components: telephony, messaging, collaboration, one number services and presence services
  • Secure: My Instant Communicator can be seamlessly integrated into the security policy of the enterprise. It is consistent with high-level requirements in terms of access control, authentication, confidentiality and software integrity

Features: OmniTouch 8600 My Instant Communicator

Telephony, one number and messaging services options

  • Alcatel-Lucent 4635/4645 or VxML voicemail ports
  • Text-to-speech ports (10 languages available)
  • Fax server ports and users for embedded fax option
  • Alcatel-Lucent 4980 Softphone (Windows desktop feature-rich telephony client)
  • Voice encryption through software-based media encryption for IP soft phones

Collaboration services options

  • Audio conferencing ports
  • Data conferencing ports (features desktop and application sharing and web presentations)
  • Video conferencing enabler to control third party video bridges and room systems

Infrastructure options

  • High availability mode (server redundancy)
  • Multi-site topology (centralized Alcatel-Lucent OmniTouch Unified Communications system on an Alcatel-Lucent OmniPCX Enterprise network) 


Key Documents (1)

Application Notes (1)

Customer Reference (5)

Multimedia (8)