The world’s first multimedia, multisession, unified communications product
End users have to deal with an increasing volume of communications: phone calls, voice mails, text messages, faxes, emails, instant messages, and web, voice and video conferences. It is difficult to manage and make best use of all the different enterprise communication options on the market. Alcatel-Lucent OmniTouch 8600 My Instant Communicator is an innovative solution to this problem, integrating all communication tools to create a homogeneous experience across different devices and channels. It is the world's first integrated, multi-media, multi-session, multi-device unified communications client solution.
My Instant Communicator services can be integrated with existing business applications and accessed seamlessly from a computer, IP phone or PDA. This innovative software can also be implemented with the Alcatel-Lucent OmniTouch Unified Communications Applications Suite. This next-generation, IP-based application suite allows end users to benefit from real-time unified communications, a consistent user experience and complete control over their communications.
My Instant Communicator is offered as a single user licence comprising "unified services" and additional optional services. The 5 key "unified services" offered by My Instant Communicator are:
> Telephony services, available through a user's preferred data and voice collaboration software, such as IBM Lotus Sametime,
> Messaging services, such as voice mail, fax and email through a Microsoft Outlook or Lotus Notes mailbox,
> Collaboration services, such as instant messaging and peer-to-peer video, through voice-over IP (VoIP) and point-to-point video,
> One number services, through call routing and screening interfaces,
> Presence services, through telephony and instant messaging presence information