OmniTouch 4625 Interactive Voice Response

A powerful, interactive voice response (IVR) server

Alcatel-Lucent’s mid-market IVR needs no programming skills, offers simple application development and allows for easy updates. It enables powerful self-service functionality, using the latest speech recognition and text-to-speech technologies, with multimedia information disseminated by voice, fax or email. It can also be used for call pre-qualification, call back, customer survey and more.

Building blocks provide predefined functions that can be customized via menus and combined in a grid. There are building blocks for database access, statistics, fax management, telephone control and more.

Benefits: OmniTouch 4625 Interactive Voice Response

  • Easy to learn, reducing lead time to experience. After five days of training, teams can operate the system, and after five more days, they can manage more complicated applications
  • Scalable to meet business requirements, offering cost-effective capacity extensions that help protect investments
  • Provides out-of-hours customer service for always-on availability
  • Increases employee productivity with automated services and voice recognition capabilities, allowing contact center agents greater availability
  • Staff can quickly and easily change voice prompts when required
  • Available in multiple languages for global call centers
  • Provides callers with real-time queue information and pre-programmed messages
  • Seamless integration with all other Alcatel-Lucent contact center solutions, protecting your initial IVR investment

Features: OmniTouch 4625 Interactive Voice Response

  • Customized callback
  • Outgoing calls with IVR scenario
  • 10 to 120 ports, digital or SIP
  • 65 building blocks with debugger
  • 100 voicemail boxes
  • Database access
  • Fax
  • Customizable statistics and pre-defined automatic reports
  • Integration with Nuance, Loquendo and other Voice recognition and Text-to-speech programs 
  • Several IVRs can be configured on the same OmniTouch™ or OmniPCX™ Enterprise + Contact Center for load balancing or distributed processing
  • Redundancy


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