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OmniPCX Office Rich Communication Edition

An all-in-one, end-to-end converged solution for voice and data, with zero-touch deployment

The cornerstone of Alcatel-Lucent’s small-to-medium business (SMB) offering is the OmniPCX Office Rich Communication Edition (RCE).

It’s easy to install, use and maintain. OmniPCX Office RCE platforms cover any SMB communications needs, from 5 to 200 users. OmniPCX Office RCE Communication servers combine a VoIP core with support for digital. And the OmniPCX Office RCE is backed by a broad portfolio of compatible Alcatel-Lucent products for SMBs.
It’s also ready for the future — able to support next-generation applications and services and designed to increase employee efficiency and customer satisfaction today and as your business grows.

With one-number service on several devices, users benefit from consistent communications features and services on Premium DeskPhones and on desktop and mobile applications: unified call log, instant messaging and three-party conference. This feature consistency across devices and applications helps ensure business continuity.

The OmniPCX Office RCE is at the heart of our complete feature-rich SMB offering called OpenTouch Suite for SMB, an ecosystem that includes:

  • A complete range of wireline/wireless phones
  • Enhanced off-site mobility to keep users connected anytime, anywhere
  • Efficient desktops to increase productivity
  • Customer welcome from simple voice mail to integrated call routing, providing a professional greeting and increasing customer satisfaction
  • Single network infrastructure for voice and data services, which reduces costs

Related Solutions and Services

Solutions for SMB >
Unified Communications and Collaboration >

Benefits: OmniPCX Office Rich Communication Edition

  • Modular, flexible and scalable to meet the needs of SMBs from 5 to 200 users
  • Offers next-generation enterprise communication experience on PC, deskphones, smartphones
  • Provides full-featured access to enterprise communications services across devices, on or off site
  • Increases communication efficiency for employees, offering new opportunities to reach contacts
  • Increases customer satisfaction by improving call resolution with embedded voice-centric customer service
  • Reduces communication costs and enables a choice of network configurations and IP, IP/TDM or TDM endpoints, minimizing additional investment and enabling a smooth migration thanks to IP telephony infrastructure flexibility and software scalability
  • Reduces total cost of ownership for business communication and conversation services with simplified and unified management
  • Easy installation in full voice environment and/or converged voice/data environment at reduced cost with plug-and-play and zero-touch deployment
  • Optimized installation ready for next generation of communications with Session Initiation Protocol (SIP) at the core

Features: OmniPCX Office Rich Communication Edition

All platforms are equipped with a high-performance Power CPU Extended Edition with integrated MSDB 8-GB memory card and up to 48 VoIP channels.

Standard features

  • Personal assistant
  • Instant Messaging
  • Integrated computer-telephone integration (CTI) server
  • Ten minutes customized hold music
  • Four system languages
  • Voicemail and user mailbox greeting with two ports and 60 minutes of voicemail storage
  • Four VoIP channel licenses
  • 200 PIMphony basic user licenses for telephony
  • Call forwarding: automatic transfer of incoming calls
  • Supports analog, digital, IP and mobile phones and PC softphones

Additional options

  • Automated Attendant (AA), Multiple AA (MLAA)
  • SIP and CTI openness
  • SIP trunking

Documents

Key Documents (7)


User Guide (155)


Application Notes (1)


Solution Sheet (5)


Customer Reference (19)


Multimedia (1)