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OmniPCX Enterprise Communication Server

World-class business telephony features for medium, large and very large-sized companies

As a key component of the OpenTouch™ Suite, the Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a communication software that delivers world-class business telephony features for medium, large and very large sized companies, offering a choice of centralized or decentralized IP telephony solutions to suit your needs.

Alcatel-Lucent OpenTouch Multimedia Services complement the OmniPCX Enterprise CS and also support OpenTouch conversation services.

OmniPCX Enterprise Communication Server: Benefits

World-class business telephony features for medium, large and very large-sized companies

  • Improves communication, boosting employee productivity and customer interaction by delivering a comprehensive set of telephony services to all staff members at all locations
  • Improves collaboration with strong integration with OpenTouch™ multi-party, multimedia and multi-device conversation services
  • Optimizes operational efficiency, customer satisfaction and safety and security through a large ecosystem of applications in hospitality, healthcare, education, transportation, energy, finance and banking, customer service, state and local government
  • Increases business continuity thanks to a robust telephony infrastructure deployed in hundreds of thousands of enterprises including extra-large global companies
  • Lowers telecom bills with embedded least cost routing, native VoIP over Wide Area Networks and centralized off-net digital and SIP trunks
  • Lowers total cost of ownership (TCO) through highly scalable software enabling centralized and virtualized deployments that reduce operational costs and improve IT agility
  • Protects IT investment with advanced features enabled for medium- and large-sized companies, without needing dedicated, high-level technical resources and staff

OmniPCX Enterprise Communication Server: Features

 World-class business telephony features for medium, large and very large-sized companies

  • Intuitive telephony experience with dynamic vocal and graphical guidance available on desk phones, conference phones, fax devices, wireless DECT or WLAN handsets and software clients
  • Native off-site mobility support allows a single contact number, reverse calls and on-call services, and is open to any mobile
  • Native contact center application
  • Native VoIP software clients on Microsoft PC, Apple Mac, Apple iPad, Apple iPhone
  • Centrally managed media gateways: Digital or IP-connected cabinets that provide high-density connectivity for analog, digital phones and trunks. Media gateways also provide media and security services as well as business continuity options
  • Strong integration with visual and mobile collaboration software and infrastructure, including OpenTouch™ conversation and HD video conferencing
  • Open interfaces to a large ecosystem of applications leveraging embedded monitoring, routing, location, notification, and hospitality APIs
  • Flexible device and trunk connectivity: IP, SIP, digital and analog ports are natively supported
  • Flexible communication cost control options include least-cost routing, voice free ride over IP or off-net SIP centralization
  • Robust and secure telephony infrastructure offers voice quality and routing policy enforcement, a high performance security solution with embedded encryption, plus multiple levels of redundancy including branch office survivability and geographic disaster recovery
  • Highly flexible architecture can accommodate centralized, distributed or hybrid networks with smooth transformation paths to centralized IP networks. Works on Alcatel-Lucent LAN/WLAN networks and other vendors’ networks. Delivery on appliances and on VMware virtualized infrastructure
  • High scalability deployed in multi-national Fortune 500 companies
  • Comprehensive centralized management and SLA control options


Key Documents (4)

Application Notes (4)

White Paper (1)

Customer Reference (80)

Multimedia (8)