Alcatel-Lucent OmniGenesys Contact Center is the intelligent combination of Genesys' industry-leading contact center software and the Alcatel-Lucent OmniPCX Enterprise platform, linked by Alcatel-Lucent’s RSI (Routing Services Intelligence) software layer. It's the ideal solution for enterprises seeking to improve their interactions with customers by setting up advanced routing capabilities to route calls to the most appropriate agent.

This Alcatel-Lucent suite handles all aspects of contact center activity, from voice call distribution to full multimedia routing, workforce optimization and voice portal capabilities, providing the operational excellence required by enterprises.

Models

OmniGenesys G Suite
Designed for large enterprises, is the world's leading solution for enterprise contact centers.

OmniGenesys G Express
A packaged solution designed for a maximum of 75 (150) agents, features an easy installation process. (Availability depending on location.)