Mobile Guest Softphone

Hotels can offer a better way to interact with their services and facilities by taking advantage of their guests’ mobile connected devices

The Mobile Guest Softphone turns a guest’s own mobile device into an extension of their in-room phone. The guest downloads the free application from popular online app stores, and then uses the app to scan a QR code. This procedure auto-configures the app on the guest’s device based on credentials input by the hotel reception desk with an easy-to-use web interface.

Customer insight

“Hotel guests can book services or receive all their calls directly on their mobile devices anywhere in the hotel. Moreover, check-in is even quicker. Also, the housekeeping team is much more reactive as they are also equipped with the app and can act very quickly.” - Anders Junger, CEO, Winn Hotel Group

Related Solutions & Services

Benefits: Mobile Guest Softphone

  • Stand out from the competition
    • Offer seamless, round-the-clock access to hotel services
  • Allow guests to control their communications costs
    • By allowing them to call hotel services or other guest rooms for free from their personal devices
    • By enabling them to use hotel telephony services to make outside calls with their own devices at local rates
  • Create upsell opportunities
    • By using the application to present hotel services with the ease of one-touch contact
  • Maintain low capital and operational expenses
    • No additional IT infrastructure or network administration required

Features: Mobile Guest Softphone

  • Enables guest BYOD use, allowing access to free in-hotel voice communications using their smartphones while within the hotel wireless network
  • Personal directory allowing guests to add personal contacts from the hotel and call them from their mobile phone
  • Hotel-branded Mobile Guest Softphone application available on the Apple App Store and Google Play™ for guest download
  • Automatic registration and room association via QR code scanning
  • Simple dial pad, directory speed dial, and click-to-call
  • Multiple mobile devices can be associated with a room via dynamic allocation and automatic provisioning
  • WYSIWYG web administration interface and easy customization to match the hotel’s visual brand
  • Mobile Guest Softphone SDK enables telephony services to be integrated into existing eConcierge applications


Key Documents (2)

Customer Reference (6)

Multimedia (6)