The Genesys Real-time Customer Interaction Suite offers to help turn customer frustration into first-class customer satisfaction by offering the industry's broadest suite of products that deliver exceptional contact center and customer service capabilities.

Key characteristics of Genesys Suite 7

Central control point
Acts as the central control point for all customer interactions, and ties together the myriad systems in a call center: telecom hardware and networks, desktop appliations used by agents, customer information databases, e-mail and web servers.

Open Platform
Links powerful voice self-service, assisted-service for every communication channel, flexible integration options and management insight systems -- into the indusrty's most open platform.

Versatility
Runs on multiple operating systems (Unix, Windows), and is hardware-independent.

Modularity
Allows enterprises to start with capabilities that address specific business needs and use them independently or in combination to further leverage their return on investment.