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Genesys Suite

Enabling seamless cross-channel conversations

The Genesys Suite is a set of sustainable solutions that allow customers and employees to engage in seamless, value-rich conversations across channels, 24/7. Employees can reach out and meet customers where they are, on any channel, on the customers’ terms.

Employees have all the real-time contextual information they need to anticipate customer needs and proactively engage loyal or high-value customers. These capabilities and gathered analytics help to accurately understand customer needs and exceed expectations, turning customers into brand advocates.

Genesys Enterprise Edition

Benefits: Genesys Suite

Enabling seamless cross-channel conversations

Choice

  • Any platform - TDM or IP - across more than 90 vendor releases of telecom hardware
  • Any infrastructure for operating systems, databases, applications and agent desktops
  • Any deployment: premise- or network-based; single- or multi-site

Consistency

  • Unified interaction management across multiple communications channels
  • Seamless bridging of self- and assisted-service

Control

  • Single view of all interactions and contact center resources
  • Centralized configuration and management of all systems
  • Cradle-to-grave tracking and reporting

Features: Genesys Suite

Enabling seamless cross-channel conversations

Documents

Customer Reference (1)