Alcatel-Lucent OmniTouch Contact Center

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OmniTouch Contact Center — Premium Edition
Empowering call centers with advanced features intuitive even to basic users

The award-winning Alcatel-Lucent OmniTouch Contact Center Premium Edition, the latest in our line of contact center solutions, is designed for contact centers with 30 to 150 agents who do not have large and available IT departments to rely on.

Based on the OmniPCX platform and Genesys 7, the Premium Edition presents its features in a fully centralized, graphical management environment that is immediately intuitive and operational to contact center staff, namely managers, supervisors and agents.

Some of its advanced features include:

An embedded solution for call qualification
Management of real-time business conditions
Innovative collaboration capabilities that link agents, experts and customers


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