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The Alcatel-Lucent OmniTouch Call Center Office is designed for small enterprises and runs on the Alcatel-Lucent OmniPCX Office. This simple, all-in-one solution is designed to enhance customer relationship management and grow with the company's needs.
The solution includes:
- Automatic Call Distribution (ACD), which is fast and easy to install and configure
- Monitoring and statistics, including a supervisor application and a statistics application
- Agent assistant, a user-friendly interface that allows each agent to access the various functions needed for his activity
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