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Call Center Office

Small-scale call handling solutions for SMBs

  • A single switchboard number and answerphone feature thanks to integration with Alcatel-Lucent OmniPCX™ Office RCE
  • Better processing of incoming calls, so more calls can be handled with Automatic Call Distribution (ACD)
  • Agents are more efficient using the easy-to-understand intuitive graphical user interfaces that make installation, configuration and everyday operation simpler
  • Ultimate control: real-time monitoring and supervisor overview into service levels and traffic, with the ability to plan and monitor incoming call flow