Live Chat

How to connect to Business Portal

1.  A new URL to access the Business Portal

2. An update on eBuy and eService Request browser compatibility issues

A new URL to access the Business Portal

On October 1st 2015, a simplified authentication architecture with a new generic URL is available:

"businessportal2.alcatel-lucent.com replaces “businessportal.alcatel-lucent.com”.

This lighter login page takes place with fundamental key backstage improvements. The benefits of this architecture evolution are:
  • We provide an increased availability of the portal login page and
  • We bring a 1st level of resolution for Mozilla Firefox and Google Chromes. Indeed, most of the functionalities are now compatible to the exception of eBuy, eService Request and password/profile management that will be addressed before the end of October.
Therefore we strongly recommend you to bookmark the new Business Portal URL. Your login and password remain the same.
 
Until end of October, 3 elements of the portal are still not Mozilla Firefox and Google Chrome compatible by default:
·         eBuy
·         eServices Request (ticketing system)
·         User Profile Manage sections (at the top of the page)
For this reason a workaround is needed for it.

Update on eBuy and eService Request browser compatibility issues

As mentioned above, this compatibility to Chrome and Firefox are addressed in October.

Why?

Since POODLE vulnerability (October 2014), Google and Mozilla are gradually increasing the security of their browsers by preventing the use of SSLv3, TLS 1.0 and TLS 1.1 protocols.Unfortunately, some parts of our IT Infrastructure can’t be upgraded fast enough and are no longer compatible with the newest browser versions.

Which applications are concerned?

  • The Business Portal is impacted; the user profile management sections (‘change preferences’ and ‘my profile’ menu at the top of the page) in the Business Portal are impacted => its authentication infrastructure is not compatible; the application infrastructure itself is compatible.

  • e-Buy is impacted => its infrastructure is not compatible.

  • eService Request is impacted => its authentication infrastructure is not compatible.

Which browsers are concerned?

The following browsers are no longer compatible with the applications listed above:

  • Chrome V45

  • Firefox V37 and higher

What to do?

Our applications continue to work with Internet Explorer, Safari and Opera.

  • For Chrome V45: 

If possible, do not install the latest version and keep version 44. The workaround exists and consists in launching Chrome application with additional security parameters. This is possible via a customized Chrome shortcut. For this reason, we strongly recommend not to edit your existing Chrome shortcut but creating a new customized one that you will use only for accessing the Business Portal.

1. Go to your computer desktop
2. Copy-paste your Chrome shortcut (or if it doesn’t exist, create one)
3. Right click and select ‘Properties’
4. Select the tab ‘Shortcut’
5. Modify the field ‘Target’ value into "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --ssl-version-fallback-min=tls1


6. Optional: Go to the tab ‘General’ and in the top field edit the name ‘Google Chrome’ into a name that relates to ALE Business Portal; for example ‘Google Chrome for ALE Business Portal’


7. Click ‘OK’
8. Restart Chrome by using this new shortcut
9. You should be able to log in and access our application

After implementing this workaround, you are able to browse on Chrome again.

  • For Firefox V37 and higher:

A workaround exists which is to change the “security.tls.version.fallback-limit” setting.1. Open Firefox
2. In Location bar, type about:config and press ENTERHow to connect to Business Portal3. The about:config "This might void your warranty!" warning page may appear. Click “I'll be careful, I promise!” to continue to the about:config page4. Search the configuration setting “security.tls.version.fallback-limit”  (you can type “fallback-limit” in the search field)How to connect to Business Portal5. Double click on the “security.tls.version.fallback-limit” setting
6. Change the value to 1 (set to 3 by default)
7. Click ‘OK’
8. Restart Firefox
9. You should be able to log in and access our applicationAfter implementing this workaround, you will be ready to browse on Firefox again.

 

 

 

 

How to connect to Business Portal