Enterprises in the Age of Smartphones and Tablets


Mobile collaboration is an important enterprise trend

Adopting consumer communication models offer strategic advantages

Next generation networks and collaboration platforms will capitalize on new devices and application models

Bring Your Own Device? An Alcatel-Lucent Enterprise perspective
How mobile collaboration is enabled by consumer innovation: an Alcatel-Lucent Enterprise perspective

Smartphones and tablets have transformed more than consumer behavior. They are also a symptom of a disruptive and significant enterprise trend redefining how businesses consume information and interact both internally and externally. Supporting these new devices is a competitive advantage for those that embrace it.

In today's business environment, smartphones and tablets represent far more than just user end-point devices. They represent the shift towards mobile, cloud-based and cross platform web applications. They are symbols of an important shift toward user-centric computing.

They are already disruptive to enterprises, illustrated by the popular BYOD trend, but this is only the beginning. Smartphones, tablets, and the next wave of end-user devices will be as disruptive to enterprise IT and communication as iTunes and MP3s were to the music industry. Enterprises can chose to either embrace it, or chase it.

Communication, collaboration and evolution

Tablets, mobile and desktop smartphones, along with the trend of "Bring your own device", offer a view of what's evolving to become next generation communications. Enterprise communications now includes "conversations" which are multi-party, multi-device and multi-media. "Conversations" that provide context, are available to one or many team members, from anywhere, at any time.

New devices, capabilities and services will change the way IT teams serve the communications needs of employees and will closely resemble the habits and benefits of their consumer lives.

Next generation networks, applications and services

Powerful, intelligent, application fluent network architectures have emerged to provide the foundation for access and information. These networks enable the personal cloud, a user-centric model, which like the highly competitive world of the consumer space, places great emphasis on user experience.

Along with the emergence of the personal cloud, another hallmark of the consumer experience is the shift to rich media – audio, voice, video, applications, and of course traditional data. The demands of new media are already overwhelming many networks today. They need to adapt to accommodate.

The cloud and hosted service models

The traditional debate of "to build" or "to buy" applications and tools has an emerging third option – subscribe as a service. Hosted service solutions are emerging as options with strategic business and IT value, such as increased agility and OPEX vs. CAPEX financial models. The benefits of rapid deployment, application upgrades without the traditional IT overhead and the ability to invest as your business grows is attractive to most organizations.