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Featured Event – Enterprise Connect 2011

Enterprise Connect 2011: Communications Transforming Business

Date:
02/28/2011 - 03/02/2011

Location:
Gaylord Palms Resort & Convention Center
Orlando, Florida,  United States
Booth: 816

Featured Event – Enterprise Connect 2011

Featured Event – Enterprise Connect 2011

Change the Conversation

Attend the leading, most highly focused conference on enterprise communications. The Enterprise Connect program will be broader and deeper than ever focusing on key themes including Mobility, Unified Communications, SIP and SIP Trunking, The Cloud and Virtualization, Video and Collaboration, Planning and Implementing IP Telephony, The Social Enterprise and Managing Technology, and Costs and People. Enterprise Connect presents the latest solutions and helps you make the best investment decisions in this challenging environment. Enterprise Connect helps you understand what these changes mean for your network, your enterprise and your career.

Visit our booth and chat with our experts to learn how you can Change the Conversation in 2011 and beyond. See the latest in Visual Communications, Mobility Solutions and Next-Gen SIP-based Technologies, or learn about Alcatel-Lucent thought leadership by attending one of our speaker presentations.

Hear Us: Our Speakers

Wednesday, March 2, 2011 - 1:30 - 2:15
Contact Center Executive Forum
What do top execs from the leading contact center software manufacturers think about the state of the marketplace and the technology today? In this session, top analyst Sheila McGee-Smith will lead a discussion among vendor execs, who will offer their insights about what customers are doing, and should be doing, and how they plan to integrate the latest technologies into the contact center. You’ll learn what to expect in new product announcements for 2011, what capabilities offer the best bang for the buck in the contact center, and what may prove most challenging in deployment and integration.

KEY QUESTIONS:

  • Vendors are touting their SIP and Unified Communications integrations for the contact center, but what evidence can they show that these technologies are being adopted, and are providing real benefits today?
  • Likewise with integration of social networking: How do we know there’s an actual payoff for bringing Twitter or other social networking information into the contact center?
  • What trends are the vendors seeing in terms of multichannel capabilities—how are agents being deployed, what new kinds of input are they handling, and what tools are they using to handle it?
  • How are contact center capabilities being driven into the larger enterprise, and how are agents being connected more directly with other departments and with enterprise content management systems? How can this affect the speed and quality of the service provided by the contact center?

Moderator: Sheila McGee-Smith
Alcatel-Lucent Speaker: Nicolas De Kouchkovsky

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Monday, February 28, 2011 - 2:00 - 5:00
IP Telephony RFP: Who Delivers the Goods?

The RFP process for selecting a new enterprise communications system has changed significantly during the past few years based on major advances in system design and performance capabilities. The primary objectives of this workshop are to help customers prepare and write their own RFP document and to acquaint them with currently available system offerings from leading suppliers. Three important take-aways for this workshop are:

  • A comprehensive RFP system performance document covering basic and advanced hardware/software capabilities for current generation IP telephony systems.
  • Actual proposals from leading system suppliers with detailed performance specifications and associated summary pricing tables.
  • Critiques of response submissions by the industry’s leading enterprise communications system analyst.

System suppliers invited to submit RFP responses include: Aastra, Alcatel-Lucent, Avaya, Cisco, Microsoft, Mitel, NEC Unified, ShoreTel and Siemens Enterprise Communications.

The RFP material will benefit customers with either single or multiple premises requirements, and cover the following topics: common equipment (server/gateway) system architecture attributes, IP voice terminals (desktop instruments, soft clients, mobile devices), generic software features, voice/integrated messaging, and systems management

Moderator: David Stein, Principal, Stein Technology Consulting Group.
Alcatel-Lucent Speaker: TBA

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Tuesday, March 1, 2011 - 2:30 - 5:30
Comparing UC Options: Who’s Offering What?

This workshop provides a specific and “normalized” view of the UC offerings from a dozen leading vendors. The workshop will provide a comprehensive overview of the options, configurations, and pricing for Unified Communications along with an assessment of suppliers for each option. This single workshop can save days in on-site vendor visits and will improve your ability to select, examine and challenge your potential UC vendors. It is intended for enterprise CXOs, decision-makers, IT managers, communications managers, and business managers who are planning to install UC -- either via a new system or by adding UC to existing PBXs, email systems and business applications.

Each vendor will be evaluated based on their offerings for four (4) UC feature sets: IM/Presence; Audio/Video/Web conferencing; Mobility support for PCs/Smartphones; and CEBP UC tool kits and APIs. A standard template is used to assure comparable configurations and pricing for software, hardware and maintenance. Prices are shown in total and on a per-user per year basis.

Vendors that are reviewed will react and respond to this analysis. This tutorial will provide attendees with:

  • A basis for comparing and selecting the UC options best suited to their enterprise.
  • A framework for strategic planning, road mapping, and budgeting for UC.
  • Descriptions and diagrams of each supplier’s offerings.

Moderator: Marty Parker
Alcatel-Lucent Speaker: Craig Walker

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Monday, February 28, 2011 - 10:00 -10:45
UC + Social Software = Best of Both Worlds?

Unified Communications and social software applications largely exist in silos. But integrating social software's ability to help people locate subject matter experts with UC's ability to see availability in real-time represents the chocolate-meets-peanut butter moment in collaboration. During this session we'll look at how enterprise collaboration strategies are evolving to integrate UC and social software and how vendors are increasingly adding real-time and social capabilities to their products.

  • What are the key elements of your enterprise’s infrastructure that must be brought to bear in order to integrate UC and
  • How mature are the standards and best practices associated with UC+social software integration?
  • How do you make the business case for integrating UC and social software? What are the potential top-line benefits or hard-dollar savings, and how do you quantify these?
  • What groups within the enterprise IT operation must work together to bring UC and social software together?

Alcatel-Lucent Speaker: Craig Walker

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Wednesday, March 2, 2011 - 8:00 - 8:45 breakouts
Building the Case for Social Software in the Enterprise

Building a solid business case for Social Software requires a well thought out strategy and plan for execution. Through thoughtful analysis and concrete business examples, this session will arm you with best practices on how companies are leveraging social and collaborative applications to unlock greater workforce productivity and efficiency.

KEY QUESTIONS:

  • What hard-dollar benefits does social software offer?
  • Who is responsible for implementing social software? Is it typically done by internal IT or third-party integrators?
  • What is the most cost-effective approach for rolling out social software?
  • Does everybody need access to social networking tools? How do you determine where to start?

Moderator: Melanie Turek, Frost and Sullivan

Alcatel-Lucent Speaker: Greg Lowe

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Monday, February 28, 2011 - 1:00-1:45
Summit: What’s Next for the Mobile Enterprise?

Mobility is becoming the key driver in enterprise communications architecture and services. Mobile technologies spur individual user productivity and accessibility and they are part of a total business transformation in a growing number of vertical industries – from package delivery to health care and smart grids. In this session we’ll hear from the visionaries from some of the leading UC suppliers, and explore their plans to move forward on mobility.

Key Questions:

  • Can a UC supplier be credible without a mobile solution?
  • Which industries or application areas do we think will be first to embrace mobile applications?
  • Why haven’t we seen better uptake on Wi-Fi voice, dual mode FMC, mobile UC clients, and the other mobility options that have been tried thus far? What’s changed now?
  • Given the mobile industry’s focus on the consumer market, will enterprise oriented vendors be able to deliver the same type of compelling user experience we have seen in the consumer market? What is it going to take?
  • Outside of the immediate UC market, who do you see as the major potential players in the mobile marketplace? Is Google going to eat your lunch?

Moderator: Michael Finneran
Alcatel-Lucent Speaker: TBA

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Tuesday, March 1, 2011, 8:00 AM-8:45 AM
Socialize Your Contact Center for Greater Customer Engagement

Contact centers are at the epicenter of customer interaction and therefore require front line agents with effective tools for engagement. As customers increasingly use public social networks, community platforms and social messaging (twitter) tools to interact, today’s contact center manager must understand both the opportunities and challenges in using them.

KEY QUESTIONS:

  • What public social networking channels are the most important ones for contact centers to be plugged into?
  • What’s the best way to incorporate customer feedback from public social network channels into your contact center processes?
  • Do most contact center vendors integrate their software with social networking content? Are these integrations ready for prime time?
  • Should you be integrating your contact center agents with other enterprise employees via internal social networks? How effective are current contact center and content management products in achieving this?

Moderator: Sheila McGee-Smith
ALU Speaker: Lisa Abbott

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