| Alcatel-Lucent Enterprise equips your organization’s communications network for the future. Technical assistance and application upgrades keep your system running to the highest standards and with optimal efficiency. Your enterprise gains the advantages of consistent and reliable performance. |
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| Voice software support |
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Our Software Maintenance Service (SMS) and Software Evolution Service (SES) give you the reassurance and timely intervention of 24/7 technical assistance by telephone, fax, email or online chat. Proactive problem diagnosis and access to the Alcatel-Lucent online technical resources center help you protect your investment and secure your business-critical communications infrastructure and advanced applications.
SES also provides unlimited major and minor software updates and documentation, so that your enterprise benefits from the latest applications. With SMS and SES, your software maintenance expenses are combined in one annual contract, giving you greater visibility of your expenditure. |
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| Voice hardware support |
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| Our Hardware Maintenance Service (HMS) ensures unlimited repair and replacement of your communications equipment. We ensure quick, effective restoration of your operations, saving you time and money.
You can also use our eco-friendly Hardware Recycling Service (HRS) to deal with out-dated equipment. |
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| IP networking software and hardware support |
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| We provide hardware and software support services for Alcatel-Lucent Enterprise IP networking products. |
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Software support: |
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Remote technical support |
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> 24/7 access to Level 3 technical support.
> Web and phone access to support services.
> Remote diagnostics.
> Software patches. |
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Hardware support: |
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Return to Factory (RTF) |
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> We repair parts within 21 working days of receipt (excluding transport) at the Alcatel-Lucent warehouse. |
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Advanced Replacement (AVR) |
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> We replace networking infrastructure products within one working day of receipt (excluding transport) of the eService request at the Alcatel-Lucent support center. |
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