Resource Library

Resource Library

# 3rd Party Article: Best Practices for Workload Distribution and Dynamic Employee Engagement
# 3rd Party Article: Best Practices for Workload Distribution and Dynamic Employee Engagement
White Paper | English | March 16, 2012
1to1 Media White Paper: Fortifyling the Customer Experience
1to1 Media White Paper: Fortifyling the Customer Experience
White Paper | English | March 28, 2011
1to1 Media White Paper: Multichannel Service means Integrated Service
1to1 Media White Paper: Multichannel Service means Integrated Service
White Paper | English | March 30, 2011
201109_Genesys_University_Worldwide
Genesys University news
White Paper | English | September 08, 2011
3rd Party Article: Rethinking Contact Center and Back Office Processes
3rd Party Article: Rethinking Contact Center and Back Office Processes
White Paper | English | March 30, 2011
3rd Party Article: Staffing and Workload Management
3rd Party Article: Staffing and Workload Management
White Paper | English | March 30, 2011
3rd Party Article: Sustained Management: Changing the Game with Genesys iWD
3rd Party Article: Sustained Management: Changing the Game with Genesys iWD
White Paper | English | March 30, 2011
400 MHz Broadband Spectrum for Public Safety
This Executive Briefing focuses on the market demand for mission-critical data and the new possibilities offered to professional users with Public Protection and Disaster Relief (PPDR) capacity in the tuning range 380-470 MHz. It also highlights the need for making new spectrum available to build a dedicated broadband Public Safety network. This broadband network at 400 MHz will benefit from larger cells and fewer base stations for the same radio coverage.
White Paper | English | May 10, 2012
A How-to Guide for LTE in Public Safety
We live in a changing world, where public safety agencies must address new threats and challenges — both natural and man-made. Public safety agencies need wireless networks that provide more than they did in the past. It’s not enough to rely on a push-to-talk network for situational awareness. This guide takes a look at what LTE is, what it does, and how it will help meet the needs of public safety officials as well as how agencies can prepare for this exciting new technology.
White Paper | English | January 03, 2011
A Wireless LAN for Today's Assisted Living Facilities
Wireless LANs are increasingly important in assisted living facilities to deliver care and provide advanced guest services. Find out the best approach for Wi-Fi deployment in a residential healthcare setting.
White Paper | English | October 19, 2012
Aging Communications Systems: Risks and Opportunities
Learn how a refresh of legacy communications systems can safeguard your investment, minimize organizational risks, and prepare you for new business opportunities.
White Paper | English | September 05, 2012 | Additional Languages
aging communications systems: risks and opportunities
A TACTICAL APPROACH TO ENTERPRISE COMMUNICATIONS TRANSFORMATION
White Paper | English | August 16, 2012
Alcatel-Lucent Convergence Cost Ownership Report
An application fluent approach combines market-leading resiliency, switching capacity, high port density and low power consumption, enables enterprises to provide a high-quality user experience for real-time applications across all devices and streamline operations while significantly reducing costs.
White Paper | English | March 26, 2012 | Additional Languages
Alcatel-Lucent In-building Wireless Continuity Solution for Healthcare
Healthcare facilities are under pressure to provide high-quality wireless coverage using a range of devices and technologies for clinicians, patients and visitors throughout their environment. This paper describes the features and capabilities of the Alcatel-Lucent Inbuilding Wireless Continuity Solution, which uses centralized WLAN access points and a Distributed Antenna System (DAS) that uniformly distributes wireless services throughout the healthcare facility. A base station is added for each service provider, and native mode radio frequency (RF) for multiple providers is supported simultaneously by the backbone and antenna system. With extended in-building coverage for public networks and consolidation of internal Wi-Fi® networks, the resulting infrastructure is capable of supporting all wireless technologies and is implemented for optimal coverage, minimal interference and scalable capacity throughout any healthcare facility.
White Paper | English | September 09, 2012
Alcatel-Lucent OpenTouch Suite Product Demo
Alcatel-Lucent OpenTouch Suite Product Demo
White Paper | English | August 15, 2011
Alcatel-lucent Security Strategy Paper EN White Paper
White Paper outlining Security for Enterprise
White Paper | English | June 18, 2012
Alcatel-Lucent SIP Federation Model: Turning Technology into Business Value
Business White Paper - Understanding when, where, how and why to deploy SIP solutions can be a minefield, but that’s all about to change. Alcatel-Lucent is the first vendor to propose a comprehensive and actionable framework to turn SIP into business value.
White Paper | English | September 13, 2011
Analyst Paper: June 2009, Sheila McGee Smith
Analyst Paper: June 2009, Sheila McGee Smith
White Paper | English | March 30, 2011
Application Fluency for a High-quality User Experience
Enabling unified access for converged enterprise networks - a Strategic White Paper
White Paper | English | April 12, 2012 | Additional Languages
Application Fluency in the Campus Data Center
In this white paper, you’ll learn how to meet the challenges facing traditional campus data center network infrastructures and what changes need to happen to modernize that infrastructure, and how an application-fluent approach can help ensure a successful step-by-step transition toward the next-generation data center switching fabric. You’ll also get an overview of Alcatel-Lucent’s award-winning approach to data center switching network design – Winner Best of Interop 2011!
White Paper | English | August 30, 2012
Application Fluency in the Data Center: A strategic choice for the data center network
Application Fluency in the Data Center A strategic choice for the data center network
White Paper | English | July 01, 2011 | Additional Languages
AppliNote Data Network Cost Savings

White Paper | English | April 10, 2009
Architecting Wireless Field Area Networks: Making the right choices (Strategic White Paper)
New smart grid applications, such as DA, DG, syncrophasors, video camera backhaul and substation automation, requires a reliable Field Area Network (FAN), providing last mile connectivity. This paper covers the best network options, architecture and technology choices (LTE, WIMAX, FTTU, Wi-Fi, PLC...).
White Paper | English | March 20, 2012
Avoiding Techo-quicksand - For Small and Medium Business
Learn where and how to improve technology in order to improve your business without landing in techno-quicksand
White Paper | English | October 15, 2009
Best Practices for Implementing Advanced Skills-Based Routing White Paper
Best Practices for Implementing Advanced Skills-Based Routing White Paper
White Paper | English | April 25, 2010
BlackChair White Paper
BlackChair White Paper
White Paper | English | April 25, 2010
Bridging the Great Divide
Bridging the Great Divide
White Paper | English | May 06, 2011 | Additional Languages
Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results
Whitepaper: Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results
White Paper | English | August 03, 2011
Build Your Own Destiny - A Strategic Paper
“Bring Your Own Device” as a symptom of something deeper
White Paper | English | May 18, 2012 | Additional Languages
Building and Measuring Business Value - Customer Satisfaction Surveys
Building and Measuring Business Value - Customer Satisfaction Surveys
White Paper | English | April 25, 2010
Business Collaborative Conversation
Business Collaborative Conversation Scenarios
White Paper | English | August 15, 2011 | Additional Languages
Changing the Conversation in the Workplace
Changing the Conversation in the Workplace: A study on the use of communications solutions to improve employee engagement
White Paper | English | August 15, 2011
Changing the Conversation: A study on the use of communications solutions to improve employee engagement
Changing the Conversation: A study on the use of communications solutions to improve employee engagement (a DEE Global Research Report)
White Paper | English | June 21, 2011
Collaborative Conversations
Extend unified communications over time and channels to optimize the performance of your business-centered community
White Paper | English | July 19, 2011
Communication Solutions for Education Continuity During a Pandemic
With the world struggling to deal with the current pandemic influenza, it is imperative for educational institutions at all levels (K-12 schools, colleges and universities) to have a crisis plan in place and the ability to implement it immediately so that they can continue to function effectively. Health groups worldwide recommend that schools, colleges and universities employ a number of measures to protect the health and safety of students, teachers, employees and their families, while maintaining continuity of instruction and central office functions. Alcatel-Lucent offers many solutions that allow schools, colleges and universities to leverage advanced communications technologies to maintain continuity of student learning and operations during a pandemic. These solutions include distance learning, collaboration, unified communications, wireless home access, remote contact center agents and specially-designed home office capabilities. The Alcatel-Lucent Professional Services team is also available to support quick deployment of these solutions should the need arise.
White Paper | English | January 26, 2010
Competing Today, Building for Tomorrow, Technology and the Future of Retail Banking

White Paper | English | February 26, 2009
Conference Paper - Alcatel-Lucent Smart Choices

White Paper | English | April 07, 2009
Contact Centers for Crisis Communication in a Disaster

White Paper | English | December 23, 2009
Convergence without Complexity: Insights and Lessons Learned from the Trenches
Convergence without Complexity: Insights and Lessons Learned from the Trenches
White Paper | English | April 07, 2011
Coordinated Virtual Infrastructure for SDN Enterprise Networks
A strategic white paper outlines a practical approach to delivering a Software Defined Network (SDN)for enterprises with a coordinated virtual infrastructure.
White Paper | English | May 16, 2013 | Additional Languages
Creating your Smart Grid: A How - To Guide
This How-to guide produced by Government Technology in partnership with Alcatel-Lucent shares numerous challenges and opportunities as the transformation to a smart grid moves forward: Secure, Manage, Integrate, and Extend Your Smart Grid Network with Communications Technology.
White Paper | English | April 10, 2012
CRM Media Feature: Customer Service Best Practices Guide
CRM Media Feature: Customer Service Best Practices Guide
White Paper | English | March 28, 2011
Cross-Channel Front Doors White Paper
Cross-Channel Front Doors White Paper
White Paper | English | January 25, 2012
Customer Service in the Digital Workplace
Your customers are coming to you via an ever-growing variety of channels: phone, e-mail, the corporate Web site, and social media. Every employee is now customer facing — either directly or indirectly — and, as a result, distinctions between the front office and back office are blurring. How do you make sure that these employees are in the right place at the right time, and possess the right skills and the right information, to provide excellent service to your customers?
White Paper | English | January 25, 2012
Customer Service in the Digital Workplace – An Employee Effective Model: A More Active Approach To Workforce Optimization
Customer Service in the Digital Workplace – An Employee Effective Model: A More Active Approach To Workforce Optimization
White Paper | English | July 06, 2011
Customer Success: Belgacom
Customer Success: Belgacom
White Paper | English | March 30, 2011
Datamonitor White Paper: Communications as a Strategic Resource in Heathcare

White Paper | English | December 16, 2009
Datamonitor White Paper: Delivering Safe, Efficient, High Volume Highways

White Paper | English | December 16, 2009
Delivering a Shared Infrastructure Service: High Leverage Network Architecture for the Public Sector
This paper examines how public-sector bodies can gain savings and increase efficiencies from a shared-services approach through the deployment of the Alcatel-Lucent High Leverage Network™ (HLN) architecture.
White Paper | English | October 25, 2010
Deploying an iCFD for Exceptional Customer Service
Deploying an iCFD for Exceptional Customer Service
White Paper | English | April 25, 2010
DHCP Failover
Necessary for a secure and stable network
White Paper | English | June 09, 2011
Dynamic Customer Engagement for Dummies
Dynamic Customer Engagement for Dummies
White Paper | English | March 28, 2011
Embracing the “Bring Your Own Device” Trend to Improve Employee Productivity
ENTErprise communications 2.0 Embracing the Bring Your Own Device Trend to Improve Employee Productivity - A Strategic White Paper
White Paper | English | July 16, 2012
Embracing the green economy
The Dynamic Enterprise vision provides an integrated approach to better business in a greener world.
White Paper | English | March 23, 2010
Empowering Nurses with Wireless Phones
Five best practices and real-world case studies
White Paper | English | June 04, 2012
Enabling Flash Contact with Genesys SIP
Enabling Flash Contact with Genesys SIP
White Paper | English | January 25, 2012
Enabling Real-Time Business Conversations that Span Locations and Devices
Enterprises today are driven by several converging trends, including the continuous innovation in consumer technologies (such as smart phones); the integration of younger, technology-savvy individuals in the workforce; the distribution of workers across locations; and the accelerating pace of change in business. For optimal agility and productivity, businesses need to empower employees with the technology that supports collaboration and conversation across devices and locations and in real time. This paper highlights five essential attributes for a converged communication infrastructure that supports true business conversations. These requirements include dynamic conferencing, user-centric connections, meaningful presence information, native video capabilities, and social and application context.
White Paper | English | June 09, 2011
Enhancing the Guest Experience with Multimedia Services
Creating a rewarding guest experience is the key to driving incremental demand and improving guest retention to generate higher occupancy rates. By leveraging IP and available multimedia technologies hoteliers can create an enhanced multimedia experience network that delivers second-to-none, technology-enabled, personalized services. Hotel operators who have not migrated to IP can create an IP-like network by optimizing existing copper and coaxial cabling investments. This can be achieved by introducing advanced, IP-based switching and routing platforms into an existing network to provide the required functionality. By optimizing existing network investments in this way, hotel operators can easily deliver advanced, IP-based, multimedia services in-room and on-premises to create a more personalized service experience that delivers tangible strategic and business benefits.
White Paper | English | August 26, 2010
Evolving Network Security with the Access Guardian

White Paper | English | June 05, 2009
Federating Customer Service White Paper
An Effective Approach to Simplifying Your Multi-Dimension Contact Center Operation
White Paper | English | January 25, 2012
Five Essentials Ingredients for Enterprise Communications in a Smart Phone World
Five Essentials Ingredients for Enterprise Communications in a Smart Phone World
White Paper | English | August 15, 2011
Five Steps to An Employee Effectiveness Model: Improve Business Results with Engaged Employees
Five Steps to An Employee Effectiveness Model: Improve Business Results with Engaged Employees
White Paper | English | July 06, 2011
Genesys Conversation Manager Whitepaper
Genesys Conversation Manager Whitepaper
White Paper | English | April 25, 2010
Genesys iWD: Enabling Service Delivery Optimization Across the Enterprise
Genesys iWD: Enabling Service Delivery Optimization Across the Enterprise
White Paper | English | January 25, 2012
Genesys Solutions for Next-Generation Networks
This Technology Brochure provides background information regarding NGN variants and how Genesys interoperates with them.
White Paper | English | October 18, 2011
Genesys Transforming the Contact Center
Genesys Transforming the Contact Center
White Paper | English | April 30, 2012
Genesys White Paper: When 99.3% Network Uptime Isn't Good Enough
Genesys White Paper: When 99.3% Network Uptime Isn't Good Enough
White Paper | English | April 04, 2011
Getting Smart about Smart Cities
This paper explores the main drivers for transforming a city into a “Smart City”, the expectations of citizens and provides a snapshot of different projects with their business models. It presents the key role of Information and Communication Technologies (ICT) and gives guidelines and recommendations to stakeholders of Smart City projects.
White Paper | English | June 05, 2012
Hosted Contact Center Implementations - Ovum White Paper
Hosted Contact Center Implementations - Ovum White Paper
White Paper | English | April 11, 2012
Human Capital Asset Management
Human Capital Asset Management
White Paper | English | July 07, 2011
Human Capital Asset Management and Workforce Optimization
More than ever, delivering on profit and revenue targets demands a relentless quest to improve business practices and performance — including employee productivity and cost containment. And while corporations have achieved a remarkable record for containing costs, the ledger when it comes to improving employee productivity is decidedly less clear.
White Paper | English | July 19, 2011
Improve Customer Experience With The Alcatel-Lucent Genesys Social Media Strategy
Improve Customer Experience With The Alcatel-Lucent Genesys Social Media Strategy
White Paper | English | April 04, 2011
Improving Business Operations with Unified Video Communications
Reducing costs, improving team collaboration, providing better customer service are key business challenges for medium and large enterprises. Video communications solutions fully address these needs. However, only Unified Video Communications solutions, combining Unified Communications and High Definition video collaboration, bring immediate business benefits. Alcatel-Lucent offers an optimized carrier-grade Unified Video Communications solution with the Alcatel-Lucent Omni-TouchTM 8660 MyTeamWorkTM Conferencing and Collaboration.
White Paper | English | February 01, 2010
Improving Business Service Uptime
Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise
White Paper | English | October 21, 2010
Innovating with Your Contact Center: Turning your customers into brand advocates
Today’s technologically savvy consumers are more versatile in how they communicate and more sensitive to how service options resonate with their own communications habits. As a result, versatility in customer communications options is now the key to effective customer service.
White Paper | English | February 23, 2010
Interoperable Mission Critical Broadband/Narrowband for Public Safety Communications
In creating the Shared Wireless Broadband Network in August 2007, the FCC recognized that the communication needs of public safety had grown to include interoperable broadband as well as narrowband services. Further work in 2009 by the FCC, the Public Safety Spectrum Trust (PSST), the National Public Safety Telecommunications Committee (NPSTC), DHS/SAFECOM accelerated the goal of creating a nationwide interoperable public safety broadband network utilizing 3GPP’s Long Term Evolution (LTE) technology. This paper will discuss how Alcatel-Lucent and EADS have joined together to develop a comprehensive end-to-end broadband and narrowband solution utilizing Long Term Evolution and Project 25 (P25) technologies for the public safety 700 MHz spectrum, providing local, state and federal agencies with a harmonized standards-based communications solution.
White Paper | English | January 03, 2011
IP/SIP Transformation White Paper
IP/SIP Transformation White Paper
White Paper | English | April 25, 2010
Keeping Cool In The Data Center
Keeping Cool In The Data Center A High-Efficiency Modular Solution
White Paper | English | February 22, 2010
Leveraging the stimulus plan for sustainable education strategic white paper

White Paper | English | November 02, 2009
LTE for Public Safety - Enabling Flexible Business Models
This paper explains operational models that public safety entities can use to manage LTE networks more efficiently and cost effectively.
White Paper | English | October 21, 2010
Mobilizing Unified Communications and Collaboration in the Dynamic Enterprise

White Paper | English | October 28, 2009
NETL White Paper - A Vision for the Modern Grid

White Paper | English | April 03, 2009
Network Security Evolution with the AccessGuardian

White Paper | English | June 05, 2009
New Report: Reduce Business Costs with Network Convergence
New Report: Reduce Business Costs with Network Convergence
White Paper | English | June 09, 2011
New Tolly Group Test Report on Alcatel-Lucent OmniSwitch Series
New Tolly Group Test Report on Alcatel-Lucent OmniSwitch Series
White Paper | English | June 09, 2011
New White Paper: Leveraging Existing Hotel Infrastructure
New White Paper: Leveraging Existing Hotel Infrastructure
White Paper | English | June 13, 2011
On-Demand Webcast: OmniSwitch 10K: First Milestone of a New ALU Architecture
On-Demand Webcast: OmniSwitch 10K: First Milestone of a New ALU Architecture
White Paper | English | June 16, 2011
OpenTouch Interactive Module
Interactive Module for OpenTouch - it needs to be gated. Please note that it's not a white paper as selected below, but that seems thematically the closest to an interactive module.
White Paper | English | July 14, 2011
Optimizing Customer Service in a Multi-Channel World
Ovum whitepaper 'Optimizing Customer Service in a Multi-Channel World' being used in Genesyslab.com gated content for demand gen campaign Performance Management: Cross Channel
White Paper | English | June 16, 2011
Opus Research Paper: Realizing ROI with the intelligent Customer Front Door
Opus Research Paper: Realizing ROI with the intelligent Customer Front Door
White Paper | English | March 30, 2011
Orchestrating Customer Satisfaction with Innovative Outbound Services White Paper
Orchestrating Customer Satisfaction with Innovative Outbound Services White Paper
White Paper | English | April 25, 2010
Ovum Opinion: Alcatel-Lucent is well positioned as social media vendor
Ovum Opinion: Alcatel-Lucent is well positioned as social media vendor
White Paper | English | July 07, 2011
Packet Transport Solutions for Transportation Network Evolution

White Paper | English | June 24, 2009
Peppers and Rogers Report: Capturing the Cross-Channel Customer
Peppers and Rogers Report: Capturing the Cross-Channel Customer
White Paper | English | March 28, 2011
PSA Peugeot Citroën Strategic White Paper: Real-World Emergency Call Handling Services:

White Paper | English | April 02, 2009
Public Safety
The Challenge of Managing and Operating TETRA Networks
White Paper | English | October 01, 2010
Putting the Pieces Together, Offering Customers an Integrated Insurance Experience

White Paper | English | March 23, 2009
Realizing the Promise of Presence White Paper
Realizing the Promise of Presence White Paper
White Paper | English | January 25, 2012
Real-Time Contact Centers: What the Competition Knows That You Don't
Real-Time Contact Centers: What the Competition Knows That You Don't
White Paper | English | February 24, 2012
Reliable IP Networks for Rail Transport
Enabled with MPLS for Guaranteed Mission-Critical Communications
White Paper | English | March 12, 2010
Safe Campus Benchmark
A comprehensive guide and report card for improving emergency response on college campuses
White Paper | English | April 06, 2010
Safe Campus Solutions: Beyond Emergency Notification
Alcatel-Lucent Dynamic Communications Solutions for Education allow schools to leverage existing infrastructure investments for voice and data while adding video and mobility components for a comprehensive, three-step approach to campus safety — awareness, response coordination and campus notification.
White Paper | English | April 02, 2010
Secure Voice over IP - Oct08 AppliNote

White Paper | English | March 25, 2009
Service Delivery Optimization: Increase Enterprise Efficiency and Effectiveness
Service Delivery Optimization: Increase Enterprise Efficiency and Effectiveness
White Paper | English | January 25, 2012
Simplified Telephony, High Speed Internet Access and Enhanced Television Services for Next Gen Hospitality

White Paper | English | October 16, 2009
Six Essential Capabilities Your Workforce Management Solution Ought to be Delivering
Six Essential Capabilities Your Workforce Management Solution Ought to be Delivering White Paper
White Paper | English | January 25, 2012
Smart Grid Bandwidth Requirements in LTE Macrocells (Whitepaper, August 2011)
In this paper, the bandwidth requirements for a Long Term Evolution (LTE)-based FAN covering a utility’s service territory are examined. In particular, bandwidth requirements in LTE macrocells is estimated, taking into account expected smart grid traffic during normal operations and during critical grid incidents such as an outage, and the typical range of LTE macrocells in coverage-limited deployments.
White Paper | English | October 21, 2011
Social Media in Government
Social Media in Government
White Paper | English | September 19, 2011
Social Media in Higher Education: Best Practices From Successful Institutions
Social Media in Higher Education: Best Practices From Successful Institutions
White Paper | English | November 07, 2011
Solving the Multichannel Customer Care Challenge
This white paper explains how proactive communications complement and improve multichannel strategies for customer service.
White Paper | English | February 27, 2012
Strategic White Paper: Advancing Highways with Communication Solutions

White Paper | English | June 24, 2009
The Application Fluent Network - Delivering a High-Quality User Experience
For the first time in history, the demand for bandwidth will exceed the economical capacity of the next generation of network switching equipment. The time-tested solution of adding more and more raw bandwidth will not work. What’s needed is a new resilient network architecture that minimizes latency by allocating bandwidth selectively to specific applications, ensuring a high-quality user experience for real-time applications. This network also needs to be far easier to manage and maintain than legacy networks, freeing IT staff from the day-to-day struggle to deliver acceptable levels of application performance to users.
White Paper | English | December 11, 2012 | Additional Languages
The Compelling Business Drivers for the Hosted Contact Center Approach
The Compelling Business Drivers for the Hosted Contact Center Approach
White Paper | English | April 25, 2010
The Cross-Channel Survey Asia Pacific
The Cross-Channel Survey Asia Pacific
White Paper | English | April 06, 2011
The Cross-Channel Survey Australia
The Cross-Channel Survey Australia
White Paper | English | April 06, 2011
The Cross-Channel Survey Brazil
The Cross-Channel Survey Brazil
White Paper | English | April 06, 2011
The Cross-Channel Survey Canada
The Cross-Channel Survey Canada
White Paper | English | April 06, 2011
The Cross-Channel Survey China
The Cross-Channel Survey China
White Paper | English | April 06, 2011
The Cross-Channel Survey Czech Republic
The Cross-Channel Survey Czech Republic
White Paper | English | April 06, 2011
The Cross-Channel Survey France
The Cross-Channel Survey France
White Paper | English | April 06, 2011
The Cross-Channel Survey Germany
The Cross-Channel Survey Germany
White Paper | English | April 06, 2011
The Cross-Channel Survey Global
The Cross-Channel Survey Global
White Paper | English | April 06, 2011
The Cross-Channel Survey India
The Cross-Channel Survey India
White Paper | English | April 06, 2011
The Cross-Channel Survey Italy
The Cross-Channel Survey Italy
White Paper | English | April 06, 2011
The Cross-Channel Survey Mexico
The Cross-Channel Survey Mexico
White Paper | English | April 06, 2011
The Cross-Channel Survey Netherlands
The Cross-Channel Survey Netherlands
White Paper | English | April 06, 2011
The Cross-Channel Survey New Zealand
The Cross-Channel Survey New Zealand
White Paper | English | April 06, 2011
The Cross-Channel Survey Poland
The Cross-Channel Survey Poland
White Paper | English | April 06, 2011
The Cross-Channel Survey Russia
The Cross-Channel Survey Russia
White Paper | English | April 06, 2011
The Cross-Channel Survey South Korea
The Cross-Channel Survey South Korea
White Paper | English | April 08, 2011
The Cross-Channel Survey Southeast Asia
The Cross-Channel Survey Southeast Asia
White Paper | English | April 08, 2011
The Cross-Channel Survey United Kingdom
The Cross-Channel Survey United Kingdom
White Paper | English | April 08, 2011
The Cross-Channel Survey United States
The Cross-Channel Survey United States
White Paper | English | April 08, 2011
The Do's and Don'ts of Hosted Contact Center Implementations - Ovum White Paper1.pdf
This white paper is a guide to best practices for deploying a hosted contact center.
White Paper | English | April 04, 2011
The Economic Benefits of Smart Grids and the Role of Communications (Conference Paper, October 09)
Smart Grid initiatives, implemented as a series of improvement projects over many years are delivering a range of benefits. This paper covers the identified expected economic benefits: ?Energy efficiency, environmental, electricity usage and consumer incentives, Workforce, and distributed generation.
White Paper | English | October 21, 2011
The intelligent Customer Front Door White Paper
The intelligent Customer Front Door White Paper
White Paper | English | April 25, 2010
The New Corporate Network How Convergence Addresses Businesses’ Top Six Networking Challenges
The New Corporate Network How Convergence Addresses Businesses’ Top Six Networking Challenges - document download
White Paper | English | October 11, 2011
The Role of ICT in the Rail Industry

White Paper | English | April 02, 2009
The Why, When and How of Storage Convergence - Yankee Group Paper
The data center sits on the precipice of a major revolution. The era of virtual computing is here and it threatens to disrupt the status quo.
White Paper | English | April 19, 2013
Transforming Networks With SIP Trunking For SMBs
Enabling cost-effective communications and new services for small and medium businesses (SMBs)
White Paper | English | May 16, 2013
Triple-Play Services over existing copper for hospitality Brief

White Paper | English | November 02, 2009
UC End-User Productivity White Paper
UC End-User Productivity White Paper
White Paper | English | April 25, 2010
Ultimate Wireless Broadband Solution for Public Safety White Paper
Seamless data communication across multiple locations and disciplines is crucial during emergencies. To meet this need, public safety practitioners have endorsed Long Term Evolution (LTE) technology as the foundation for wireless networks.
White Paper | English | June 23, 2010
Understanding 311 Contact Centers White Papers
Understanding 311 Contact Centers White Papers
White Paper | English | April 25, 2010
Vanguard Communications White Paper: Building a Great Cross-Channel Customer Experience
Vanguard Communications White Paper: Building a Great Cross-Channel Customer Experience
White Paper | English | March 30, 2011
Video and Virtualization Changes Everything Top Six Networking Challenges
Video and Virtualization Changes Everything Top Six Networking Challenges
White Paper | English | June 09, 2011
Visual Collaboration: Boost Employee Productivity and Drive Customer Interaction
Visual Collaboration: Boost Employee Productivity and Drive Customer Interaction - white paper
White Paper | English | September 07, 2011
Webcast: Performance Management in a Multi-operational Multi-channel World
# Webcast: Performance Management in a Multi-operational Multi-channel World
White Paper | English | April 04, 2011
White Paper - “SmartGridNet” Architecture for Utilities

White Paper | English | April 02, 2009
White Paper - Evolution of Next-Generation Wireless Communications for Energy Plants and Facilities

White Paper | English | April 02, 2009
White Paper - Managing Communications Change in Utility Operations – A New Approach

White Paper | English | April 02, 2009
White Paper - Smart Choices: Establishing a Solid Foundation for an Effective, Future-Ready Smart Metering System

White Paper | English | April 02, 2009
White Paper: Mastering the Cross-Channel Conversation
White Paper: Mastering the Cross-Channel Conversation
White Paper | English | April 25, 2011
White Paper: Using Web 2.0 to Deliver Exceptional Customer Experiences
White Paper: Using Web 2.0 to Deliver Exceptional Customer Experiences
White Paper | English | April 04, 2011
White Paper: Building the Fibre Nation - Progress and Policies

White Paper | English | April 06, 2009
White Paper: Chief Marketer Report: Tools of Trade Social Media Report
White Paper: Chief Marketer Report: Tools of Trade Social Media Report
White Paper | English | April 04, 2011
White Paper: Rising to the Customer Service Challenge
White Paper: Rising to the Customer Service Challenge
White Paper | English | June 16, 2011
White Paper: Smart Choices for the Smart Grid
With extensive experience designing and deploying wireless broadband solutions, Alcatel-Lucent provide through this paper, critical insight into the strategic and tactical decisions facing transmission distribution and system operators (TDSOs) — accelerating the deployment of smart grids around the world.
White Paper | English | February 08, 2010
White Paper: The Next Evolution in Customer Service and Sales
White Paper: The Next Evolution in Customer Service and Sales
White Paper | English | April 04, 2011
White Paper: The Power of Context and Persistence in Voice Self-Service
White Paper: The Power of Context and Persistence in Voice Self-Service
White Paper | English | March 30, 2011
Whitepaper: Service Delivery Optimization: Cutting Costs and Boosting Business Agility
Whitepaper: Service Delivery Optimization: Cutting Costs and Boosting Business Agility
White Paper | English | March 30, 2011
WP Multi channel in CC - Jan09

White Paper | English | March 25, 2009

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