"With Sentosa evolving into a world class destination for the global traveller, the Amara Sanctuary Resort leads the pack with its innovative marriage of communications technology and unparalleled attention to guest comfort. We will continue to improve our offering to ensure that our guests experience the best the hospitality industry has to offer."

Corrine Teo, Group Quality & System Manager

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With 121 rooms spread over four colonial buildings on Singapore’s resort island Sentosa, the Amara Sanctuary Resort Sentosa is the epitome of luxury. Built by Amara International Hotels & Resorts, the resort also leverages the country’s history of innovation to provide guests with technology-fuelled care and comfort, offering services such as trip booking, expenditure tracking and event listings at the touch of a button. All of that requires a cutting-edge data network, and Alcatel-Lucent and its Singapore partners provided one—based on the country’s first IP PABX system.

Challenges

> Differentiate Amara Sanctuary Resort Sentosa within Singapore’s highly competitive and rapidly expanding hospitality industry
> Provide guests with an personalized communications experience

Benefits

> Improved communications and overall customer experience
> Cost savings from re-using the installation of Alcatel-Lucent IP Touch phones
> Lower bandwidth required to provide Ethernet support
> Low-cost migration path and easy installation

Alcatel-Lucent Solutions

> IP Telephony

Alcatel-Lucent Products Deployed

> OmniPCX Enterprise
> 4068 IP Touch Phones