With customer base of 57 million — a stunning three-quarters of the German population — statutory pension insurer Deutsche Renteversicherung is a massive organization. With an enormous staff distributed across branch offices and five clinics for insurees throughout the country, Deutsche Renteversicherung needed a state-of-the-art VoIP communications system to expedite customer service and reduce operational costs. Enter Alcatel-Lucent and its partner NextiraOne with an all-IP network to replace the company’s entire telephone system. The new system, which runs over the insurer’s existing data network, delivered significant cost savings across the board, and gave employees the ability to telecommute.

Challenges

> Renew telephone infrastructure without replacing cabling
> Integrate telecommuting into the workplace

Benefits

> Reduced operating costs
> Centralized management of dispersed locations
> Greater flexibility in communications infrastructure
> Rapid customer service

Alcatel-Lucent Solutions

> IP Telephony
> Unified Communications and Collaboration

Alcatel-Lucent Products Deployed

> 8 Series IP Touch
>  Omni PCX Enterprise
>  OmniTouch 8400 ICS
>  OmniVista 4760