"With Alcatel-Lucent, we’ve experienced a very collaborative relationship and they have incorporated our guests’ needs and the business requirements of Hampshire Hotels & Resorts into the solutions. Alcatel-Lucent’s commitment to the hospitality industry has been apparent from the start of the project."

Jay Stein , Chief Operating Officer

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A global leader in hospitality, Hampshire Hotels & Resorts was looking to enhance its guest experience with an innovative communications network throughout their hotels in the U.S., Europe, and Asia. At the same time, it wanted to more than double its number of hotel properties over the coming years. Hampshire turned to Alcatel-Lucent to help differentiate its offerings in a competitive marketplace. Alcatel-Lucent’s green-focused solution not only provides the technology that connects guests during their stay, but reduces operational and energy costs.

Challenges

> Enhance guest experience and increase customer retention
> Achieve competitive differentiation through advanced technology
> Create an ideal communications experience for guests
> Prepare for future growth
> Leverage green solutions
> Optimize operations

Benefits

> Increased guest satisfaction and loyalty through state-of-the-art communications
> High service levels
> Increased operational efficiency
> Cost and energy reductions through green technologies

Alcatel-Lucent Solutions

> IP Telephony
> Network Infrastructure

Alcatel-Lucent Products Deployed

> OmniPCX Enterprise
>  8 Series IP Touch Phones
>  OmniAccess WLAN family
>  OmniSwitch family
>  OmniStack family