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City College of San Francisco

City College of San Francisco
Industry: Education
Country: United States
Download: City College of San Francisco's Success Story

City College of San Francisco (CCSF) is the largest community college in California, accommodating 70,000 students in 10 facilities throughout the city.  Over the years, the college has needed to upgrade its telephony system, generate savings, and increase cost transparency. Staff from the 10 different facilities can easily communicate with each other thanks to high quality handsets and improvements to the network.

 




Challenges

  • The college needed to upgrade its handsets, generate savings, and increase cost transparency.
  • In 2003, CCSF initiated a tender process for the replacement of its existing Centrex-based telephony.
  • CCSF was looking for a robust solution that would maximize its equipment investment.
  • They needed a solution that would be flexible enough to meet the college’s continually evolving needs.

Products


Solutions


Benefits

  • Morse Communications accompanies CCSF in making regular software upgrades so the college can benefit from the latest features, such as conferencing.
  • After the initial telephony upgrade in 2003, CCSF is now progressively adding new Alcatel-Lucent 8 IP Touch Phones to its network, including in a number of classrooms, offering better sound quality.
  • CCSF has moved to a more cost effective one-time charge per user financial model.
  • The durable solution, combined with regular upgrades, has enabled CCSF to get an excellent ROI on their initial investment.
  • Users benefit from quality handsets that are continually upgraded to offer the best possible service.
  • Staff from the 10 different facilities can easily communicate with one another.

"We are very satisfied with the telephony solution purchased in 2003. With the help of Morse Communications, we continue to capitalize on our initial investment and we’re starting to implement a new generation of Alcatel-Lucent Enterprise phones as well."

— Tim Ryan, Technical Operations Manager