Return to success story homepage

Australian Government - Department of the Prime Minister and Cabinet

Australian Government - Department of the Prime Minister and Cabinet
Industry: Government
Country: Australia
Download: Brisbane G20 Leaders Summit's Success Story

The G20 Leaders’ Summit that took place in Brisbane was the most significant gathering of leaders ever hosted by Australia. Thanks to the cloud-based solution, attendees were offered telephony services, with desk-side training and zero downtime, across all venues throughout the event.


  • The Department of the Prime Minister and Cabinet needed to provide secure telephones in each of the event venues. Given the short but intense nature of the G20 Summit, it was critical that the telephony solution deliver a guaranteed zero downtime
  • The right solution needed to be scalable and offer high performance levels at a reasonable cost. It also had to be easy to deploy and operate





  • The solution delivered 100% uptime. The architecture featured local redundancy, with gateways deployed at all sites to maintain service continuity in the event of a data center or WAN failure
  • iTaaS’s flexibility made it possible to implement the solution in advance of the event and reduced the need for large amounts of technology on site
  • Using a “pay as you go” model generated important savings and avoided the purchase of costly permanent licenses that would be of little use after the G20 Summit
  • All 7000 attendees were able to access telephony services across the multiple venues
  • Desk-side training helped users become familiar with the handsets and use them efficiently