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Aéroports de Lyon

Aéroports de Lyon
Industry: Transportation
Country: France
Download: Aeroport de Lyon Saint-Exupery Success Story

Aéroports de Lyon (ADL) ranks as the fourth largest airport in France. Thanks to its centralised telephony system, ADL simplified its administration and provided optimum service to their customers.




Challenges

  • The business of this major airport demands continuous service, so a new installation had to be capable of being installed without causing any interruption, and within the planned deadlines
  • With the volume of communications and applications constantly growing, it was also very important to maintain reasonable operating costs without increasing staff costs

Products


Solutions


Benefits

  • Telephony services are centralized on a redundant OmniPCX® Enterprise communications server, which simplifies administration
  • Operating costs have been reduced by centralizing telephony
  • Airport staff are assured of being able to communicate without interruption, and so to offer optimum service to their customers

"Fluid, always-available communications are prerequisites in an airport where all services need to be constant and immediate. The Alcatel-Lucent Enterprise solution supported by the maintenance team ensures that we can offer our customers optimal quality of service."

— Nathalie Rebuffet, Telecom/ICTN Project Manager, Aeroport de Lyon Saint-Exupery