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ASL Milano 2

ASL Milano 2
Industry: Healthcare
Country: Italy
Download: ASL Milano 2 Success Story

ASL Milano 2 is a healthcare center in southeastern Milan that serves 57 municipalities and a population of about 630,000 citizens. The center provides its services through a network of 33 connected facilities. ASL Milano 2 upgraded its telephony system to meet government standards, generated cost savings and simplified system management at the same time.




Challenges

ASL Milano 2 needed to update its telephony system to comply with new government regulations. It also wanted to centralize the management of its 27 telephone exchanges while reducing operating and maintenance costs. In addition, it was important for the health center to ensure better service continuity and implement a more efficient backup system.
 


Products


Solutions


Benefits

  • The new solution simplifies system management, provides higher security (access control) for the center’s highly sensitive data and supports service optimization. It has also enabled communication and services for facilities without telephone exchanges.
  • The special redundancy features have reduced the number of support interventions required.
  • Costs have been reduced thanks to communications infrastructure upgrades, including the implementation of VoIP technology, and a decrease in technical support interventions. 
  • Incoming calls are managed in real time, routed from a toll-free number to private branch exchanges, offering more efficient communication for patients and ASL Milano 2 personnel.

"The service delivered by Alcatel-Lucent Enterprise also improved infrastructure security, thanks to the new spatial redundancy function. In case of issues, the management of the affected exchange will be transferred to an exchange at another company building, thus providing communication continuity, as well preserving the investments we made"

— Claudio Valota, CIO, ASL MILANO 2