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Industry: Manufacturing
Country: Germany
Download: Case Study PartyLite

Founded in Plymouth, USA, in 1973, as the first direct selling company of candles, PartyLite is the world’s largest party plan company selling candles, candle holders, flameless fragrance and wax warmers. It has locations in America, Australia and Europe, With the new telephony solution, employees do not depend on their deskphones anymore. Thanks to their new infrastructure, PartyLite opts for the cloud to let employees choose between deskphones, softphones and connected devices.


  • Partylite had a multi infrastructure in Germany as well as in other countries
  • IT support and administration were time-consuming and expensive
  • PCs, smartphones and tablets were not integrated in the business telephony system





  • The unified user management simplifies administration and protects the IT resources. Moreover, all local sites are now administered and controlled centrally so that the IT team can help users quickly, easily and with minimal effort
  • The pricing in model proposed gives PartyLite maximum flexibility. Partylite pays a monthly rental fee per connected device. There is no capital expenditure, just ongoing cost, and the number of supported devices can be adapted to a changing demand at any time
  • Employees do not depend on their deskphones anymore. They can now work remotely or on the road and still be connected to the enterprise telephony system


"We know we can rely on our partner SKC to find a solution for every problem, within 24 hours. This is especially important during the high-turnover year-end period when we cannot afford any downtime of our IT systems."

— Heiko Muffert, Supervisor IT Support