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Industry: Transportation
Country: United Kingdom
Download: Merseytravel Success Story

Merseytravel is the Executive body that provides professional, strategic and operational transport advice to the Liverpool City Region Combined Authority. It is also the delivery arm, making transport happen. Thanks to unified data and telephony Merseytravel gained  continuity of service and reduced cost of communications.


  • The key objective for Merseytravel was to improve the overall IT infrastructure for the company
  • Merseytravel wanted to consolidate operations to a single network
  • They needed to complete this process while ensuring continuity of service to its customers




  • The network is now enabled to handle the high levels of traffic required by Merseytravel, including data, voice and video
  • Networking has been simplified, optimized and is more resilient, and also has the benefit of built-in security
  • A unified data and telephony platform makes it easier to maintain the network; therefore ensuring customers receive an improved continuity of service
  • By consolidating voice, video, and data onto a single IP network, Merseytravel has reduced the cost of communications

"A flexible, resilient and reliable network infrastructure is critical to ensuring that Merseytravel can efficiently run its services on a 24 hour basis. The consolidation of networks has allowed us to maximise the return on our investment whilst underpinning the provision of diverse services to the public of Merseyside."

— Ian Hawkins, IT Service Delivery Manager