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Industry: Manufacturing
Country: Egypt
Download: Americana's Success Story

Americana main lines of business are operating 1,480 food & beverage outlets, as well as manufacturing food products. It is one of the world’s most successful franchise operators with activities spanning 13 countries with over 63,000 employees from 21 nationalities. Americana’s network encompasses 12 of the world’s most recognized brands such as KFC, Pizza Hut and TGI Friday’s, and 6 of its own homegrown brands, which have proven to be as successful with consumers as their global counterparts.Transforming its network in one converged network, Americana improves employee productivity and customer communications with important telephony cost reductions.


• The company wanted to link all Americana-Egypt stores to a single network.
• Americana-Egypt needed to be able to process customer orders at any time of the day or night, all year round.
• In addition, Americana-Egypt required one management system for the network handling their headquarters, malls, and sister company.




 Americana is able to connect all branches and stores through one network.   
• Alcatel-Lucent Enterprise offers a robust and reliable infrastructure that is critical for Americana contact center, which is the biggest in Egypt.
• Americana-Egypt has drastically reduced their telephony costs thanks to the OmniPCX® Enteprise Communications Server, connecting the 398 stores in Egypt to the headquarters (700 users).
• Americana employees can communicate smoothly and be more productive due to the effectiveness of the My IC and Softphone systems.
• Americana customers have access to continuous fast food services 24 hours a day, 365 days a year.

"We have always been satisfied with the quality of the telephony systems provided by Alcatel-Lucent Enterprise throughout our twenty year business relationship. Furthermore, Alcatel-Lucent Enterprise and Intraconsult Telecom Limited both continue to support us as our business has grown. In a nutshell, we are partners in a ‘win win’ situation."

— Mr. Essam Radwan, Chief Information Officer