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Accor Hotels

Accor Hotels
Industry: Hospitality
Country: Australia
Download: Accor Hotels Success Story

Accor, the world’s leading hotel operator offers the dual expertise of a hotel operator and brand franchisor as well as a hotel owner and investor, in 92 countries across all hotel segments. Accor Hotels in the Pacific unveils a new cloud solution featuring total mobility for a seamless wireless experience.


  • With this new hotel opening, Accor looked for a PBX solution to support their business operations
  • It was critical to get a licensing model that reflected Accor’s business operational needs and allowed them to keep low CAPEX
  • It was essential, given to further implementation in remote locations and properties, to find a vendor able to provide a full service for maintenance and support that was available 24h a day all around the country




  • Cloud delivery of communications capabilities enables rapid deployment, flexibility and agility in implementing the planned new sites, with central and remote management
  • Alcatel-Lucent Enterprise provided a consumption-based pricing model, ensuring predictable costs for Accor directly aligned to the room occupancy for the hotel
  • Thanks to the adopted financial model, there was a very low CAPEX investment required
  • Converging their network into one platform enabled end users to have a seamless experience
  • Since there is no quality issues, Accor will look at expanding the solution into video conferencing capabilities

"We have been a long term user of Alcatel-Lucent Enterprise solutions in our hotels for more than 15 years. For our Ibis new hotel, we have invested on a very stable, high quality and flexible solution with a 2-year return on investment. UXC Connect and Alcatel-Lucent Enterprise came up with a fantastic offer and a licensing model that suited us all: it was a win-win-win."

— Paul Smith, Information and Guest Technology Director