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Ayuntamiento de Arroyomolinos

Ayuntamiento de Arroyomolinos
Industry: Government
Country: Spain
Download: Ayuntamiento de Arroyomolinos Success Story

Arroyomolinos is a town in the south of Madrid with 24,313 inhabitants. Since a few years the city has evolved from a rural to a dynamic city with an active population and housing growth. Ayuntamiento de Arroyomolinos implemented a centralized management system that improves cost control and communication with citizens.


  • The city wanted to provide a unique number for citizens to access all services
  •  It needed to control all the extensions at verification level
  • The city was also looking to accommodate its network from a different vendor, and to ensure it is compatible for radio links, laser, Wi-Fi, and fiber




  • The centralized management system has improved time optimization, giving the IT team a better tool for management
  • The city hall now has a single invoice for all 13 offices instead of one per address
  • Thanks to the centralized management system, cost controls are now significantly improved
  • The centralization of the platform allows all users to have a higher quality of communication between them and to citizens

"The choice of Alcatel-Lucent OmniPCX™ Enterprise Communication Server will allow us to maximize the use of the laser and wimax network that we have and we are sure that it will be a technological leader in the not too distant future."

— Miguel F. Cespedosa, Head of Telecommunications