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Winn Hotel Group

Winn Hotel Group
Industry: Hospitality
Country: Sweden
Download: Winn Hotel Group Success Story

Winn Hotel Group owns, runs and develops several different kinds of hotels. Winn Hotel Group wanted to be the first hotel in the world to deploy the Mobile Guest Softphone application service for their guests.




Challenges

  • Needed an application which allows guests to access hotel services directly from their smartphones or mobile devices
  • Be the first hotel in the world to deploy the Mobile Guest Softphone application service for their guests

Products


Benefits

  • The Mobile Guest Softphone was technically easy to integrate
  • It was easy for employees to adapt to it
  • The Winn Hotel Group saved money since there is no cost for cabling and installing phones in all the rooms
  • Hotel guests can check in quicker, book services or receive all their calls directly on their mobile devices anywhere in the hotel
  • The housekeeping team is much more reactive as they are also equipped with the app

"If I were to describe Alcatel-Lucent Enterprise with a few words, I would probably say solution-orientated, efficient and easy to work with."

— Anders Junger, Chief Executive Officer