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European Organization for Nuclear Research (CERN)

European Organization for Nuclear Research (CERN)
Industry: Services
Country: Switzerland
Download: European Organization for Nuclear Research Success Story

The European Organization for Nuclear Research, known as CERN, is an international organization where scientists unite to study the building blocks of matter and the forces that hold them together. European Organization for Nuclear Research improves communication tools enabling collaboration between internal and external parties.




Challenges

  • Guarantee the management of 10 000+ users and more than 2.5 million outgoing calls per year
  • Enable successful management of 5,800 mobile phones, with 70,000 + calls per month
  • Support collaboration by managing 1,900 conferences and 11,000 calls per year (7,000 hours)
  • Obtain multi-campus design with redundancy and hybrid TDM/IP integration

Products


Solutions


Benefits

  • No “Big Bang” oriented migration, but seamless and continuous improvements. Move from TDM to IP telephony over several years (500 devices per year) ensuring smooth migration but immediate changes
  • Controlled OPEX investment with fixed flat yearly cost
  • Improvement of communication tools enabling collaboration between internal and external parties as well as new services such as contact centers, services recording, GSM integration, Directory, etc.

"Alcatel-Lucent OmniPCX Enterprise Communication Server is at the heart of the CERN core telephone network."

— Rodrigo Sierra, Telecom Engineer