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Generalitat Valenciana

Generalitat Valenciana
Industry: Government
Country: Spain
Download: Generalitat Valenciana Success Story

Discover how Generalitat Valenciana improved its communication services throughout all their departments by deploying Alcatel-Lucent OmniPCX Enterprise.


  • Reduce traffic and maintenance costs derived from using old decentralized TDM infrastructure
  • Consolidate platforms and networks to simplify inter-departmental structure and streamline the organization
  • Improve customer service and enable new applications




  • Homogenization of communication services along all Generalitat departments
  • Dramatic cost savings ranging from service provisioning to maintenance due to changes in implementation
  • Deploying leading-edge voice technology, ensuring a smooth transition from legacy networks and support for next generation applications

"Alcatel-Lucent technology has allowed us to build a corporate voice network covering all branches of the Generalitat Valenciana (hospitals, schools, courts, etc.). Our commitment to improve performance and standardize services undoubtedly will lead to a higher quality of public service."

— Cristina Navarro Pitarch, Head of Corporate Communications Service