Return to success story homepage

The Beverly Hills Hotel and Hotel Bel-Air

The Beverly Hills Hotel and Hotel Bel-Air
Industry: Hospitality
Country: United States

Luxury five star Beverly Hills Hotel and Hotel Bel-Air upgrade their communications systems to delight guests and improve emergency response times.


  • Need to change the technology systems as they were end of life
  • Communication systems were not standardized
  • Response times to possible guest emergencies was slow as the emergency notification system was not automated
  • High guest expectations with a desire for simple to operate and personalizable room features




  • Keep the costs down by centralizing the call center where online reservations were taken
  • Advanced bedroom control and complete personalized service means that the guest is greeted by their name and everything is set exactly to their preference
  • Emergency notification system enables faster response times
  • System accountability through different reporting tools of the admin console