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Hall & Woodhouse

Hall & Woodhouse
Industry: Manufacturing
Country: United Kingdom
Download: Hall & Woodhouse Success Story

Hall & Woodhouse invests in Alcatel-Lucent’s OpenTouch to maintain impeccable customer service.




Challenges

  • End-of-life telephony system with operational issues
  • Restricted technology preventing easy communication between different systems
  • Non-user friendly system caused daily disruptions

Products


Solutions


Benefits

  • Robust, efficient and resilient communications system from Alcatel-Lucent perfectly supports the future development of the organization
  • Dramatically reduced disruption to the organization’s operations
  • Innovative deployment brings better communications and boosts productivity

"I was extremely impressed with everything from Alcatel-Lucent. Along with their business partner they provided excellent products and services which were implemented under an extremely tight timescale."

— Steve Lacey , IT Manager