"With our current initiatives, the possibility of operating without VitalQIP isn’t something I even want to think about! VitalQIP helps to bring a greater level of efficiency, consistency and predictability to everything we do."

Rafael Figueiredo, Network Specialist

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With a main campus covering 50 blocks in the city of Edmonton, the University of Alberta is recognized as one of the top universities in Canada. The university has a central team chartered with providing key IT services to its 38,000 students, almost 11,000 administrative staff and 3,500 faculty members. As a member of the IT organization, the Networks Operations team has been a long- term and enthusiastic user of Alcatel-Lucent’s VitalQIP™ DNS/DHCP IP Address Management solution, which helps it meet the its objectives of being very fast and flexible, achieving better consistency, and reliably providing clients with first-class service.

Challenges

> Transparently provide IP address management services to accommodate the dynamic needs of over 38,000 students and approximately 14,000 faculty and staff
>  Facilitate centralized view of campus, minimize operational overhead, and ensure high availability of wired/wireless services across a wide diversity of end-user platforms
>  Allow flexibility for individual departments, while simultaneously imposing the rigor necessary to achieve ITIL [IT Infrastructure Library] certification

Benefits

> High performance, highly available DNS/DHCP services fully support the volatile requirements of students and staff
> Consolidated, campus-wide view reduces complexity of managing IP addresses across a multitude of platforms, giving operational efficiencies and enhanced service quality
> Consistent foundation allows for the rapid and dependable deployment of new services
>  VitalQIP is facilitating a repeatable and process-centric approach to IP address management and is proving to be an invaluable asset in the initiative to gain ITIL certification

Alcatel-Lucent Solutions

> IP Address Management

Alcatel-Lucent Products Deployed

> VitalQIP App Manager