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University of Alberta

University of Alberta
Industry: Education
Country: Canada
Download: University of Alberta Case Study
Download: University of Alberta inAction Slide

With a main campus covering 50 blocks in the city of Edmonton, the University of Alberta is recognized as one of the top universities in Canada. The university has a central team chartered with providing key IT services to its 38,000 students, almost 11,000 administrative staff and 3,500 faculty members. As a member of the IT organization, the Networks Operations team has been a long- term and enthusiastic user of Alcatel-Lucent’s VitalQIP™ DNS/DHCP IP Address Management solution, which helps it meet the its objectives of being very fast and flexible, achieving better consistency, and reliably providing clients with first-class service.




Challenges

  • Transparently provide IP address management services to accommodate the dynamic needs of over 38,000 students and approximately 14,000 faculty and staff
  • Facilitate centralized view of campus, minimize operational overhead, and ensure high availability of wired/wireless services across a wide diversity of end-user platforms
  • Allow flexibility for individual departments, while simultaneously imposing the rigor necessary to achieve ITIL [IT Infrastructure Library] certification

Solutions


Benefits

  • High performance, highly available DNS/DHCP services fully support the volatile requirements of students and staff
  • Consolidated, campus-wide view reduces complexity of managing IP addresses across a multitude of platforms, giving operational efficiencies and enhanced service quality
  • Consistent foundation allows for the rapid and dependable deployment of new services
  • VitalQIP is facilitating a repeatable and process-centric approach to IP address management and is proving to be an invaluable asset in the initiative to gain ITIL certification

"With our current initiatives, the possibility of operating without VitalQIP isn’t something I even want to think about! VitalQIP helps to bring a greater level of efficiency, consistency and predictability to everything we do."

— Rafael Figueiredo, Network Specialist