BKCP, a subsidiary of Credit Mutuel Nord Europe, has 43 agencies throughout Belgium and is headquartered in Brussels. The bank deployed Alcatel-Lucent IP Telephony, Network Infrastructure and Contact Center solutions to enable its business objectives.

Challenges

> Need to connect Head Office and 43 local offices
> Need technology that enables business vision
> Overcome existing infrastructure's multimedia limitations
> Need for a future proof solution

Benefits

> Greater BKCP accessibility for customers
> More time efficiency
> Personalized welcome for customers
> More reliable service and business continuity
> Greater customer contact increases business opportunities
> All managed services through a single partner

Alcatel-Lucent Solutions

> Voice and data convergence
> IP Telephony solution capable of handling both IP and analog calls
> High-performance LAN network
> Progressive roll-out of Unified Communications applications
> Virtualized contact center for automatic re-routing of calls
> Interactive voice response
> Management solutions for performance statistics and visibility on costs

Alcatel-Lucent Products Deployed

> 
> 8 Series IP Touch Phone
> Contact Center Premium Edition
> Genesys Agent Desktop
> My Teamwork
> OmniStack 6200
> OmniSwitch 6250
> OmniSwitch 6850
> Unified Communications
> OmniPCX Enterprise