"With Alcatel-Lucent solutions implemented, we have all the keys we need to reach our performance and user development objectives."

Pascal Bosser , IT Director

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Chambers of Commerce and Industry in Nantes and Saint Nazaire have wide-ranging, ambitious goals, from adding value to the offerings of companies and industries across their region of France, to developing vocational training and managing local infrastructures. When they overhauled their telecommunications system to catalyze change, optimize productivity, and offer innovative new usage options for staff, they sought Alcatel-Lucent’s help to build a single customer contact center that brought together 10 separate sites. It also enabled a variety of engaging new services, and supported sustainable development in the region.

Challenges

> Create a united telephony system across 10 regional sites
> Standardize infrastructure while respecting network constraints
> Improve reliability
> Increase customer satisfaction by optimizing staff efficiency

Benefits

> Improved network performance
> Increased system reliability
> Better staff functionality
> Faster responsiveness due to improved communications and networking

Alcatel-Lucent Solutions

> IP Telephony
> Unified Communications and Collaboration

Alcatel-Lucent Products Deployed

> 8 Series IP Touch
>  Omni PCX Enterprise
>  OmniTouch 8400 ICS
>  OmniTouch 8600 My Instant Communicator
>  OmniTouch 8660 My Teamwork