We acknowledge the importance for our customers to rely on secure products and solutions. Therefore it is our goal to ensure that Alcatel-Lucent Enterprise (ALE) products are developed with all appropriate security principles as basis. We follow a comprehensive security program that combines:
Despite these security principles and related actions, vulnerabilities can be discovered in the software components of our products which, when exploited, can have an impact on the security level of these products once deployed in customer's networks.
Addressing security issues is the responsibility of the ALE Product Security Incident Response Team (PSIRT). ALE PSIRT is dedicated to manage the requests, investigation and reporting about vulnerabilities or technical issues impacting ALE products and solutions.
Individuals or organizations that are experiencing technical security issue with an ALE product or solution are strongly encouraged to contact the ALE PSIRT by following these steps:
The ALE PSIRT process detailed hereunder will be followed while maintaining the discussion with the reporter. Communication with all involved parties is a key activity in our vulnerability solution process.
Other channels for contacting Alcatel-Lucent Enterprise
Customers are also encouraged to report suspected security vulnerabilities via their usual support channels.
Depending on the maintenance contract, these contact points will be able to assist in more general situations such as:
Note that ALE PSIRT should NOT be contacted to report or get support for security incidents that are happening "live" in deployed networks and solutions. Such incidents are to be reported only via the usual customer support channels.
- Coordinate fix and impact assessment
- Define timeframe of correction delivery, notification plans, and disclosure to public organizations such as mitre.org and CERT organizations
ALE PSIRT process ensures that neither unauthorized ALE employees nor outside users will get access to the information provided by the incident reporter. ALE also guarantees that on request, the name of the incident reporter will not be disclosed in public communications or be used in further external distribution. Similarly, the ALE PSIRT asks incident reporters to maintain strict confidentiality until complete resolutions are available for customers and have been published by the ALE PSIRT on the ALE websites through the appropriate coordinated disclosure.
For ensuring the confidentiality of the reporting and following steps of communication with ALE PSIRT, we encourage sending encrypted messages using the following ALE PGP public key and sending in return the public PGP key of the incident reporter.
-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v2
-----END PGP PUBLIC KEY BLOCK-----
Key-ID : F5FBB615
Fingerprint: 7C52 9AB3 661A 9034 5A6C 7713 0A7D AAEC F5FB B615
E-mail : email@example.com
This public key can be found on https://keyserver.pgp.com
-----BEGIN PGP SIGNATURE-----
Version: PGP Universal 2.9.1 (Build 347)
-----END PGP SIGNATURE-----
ALE PSIRT works with third-party coordination centers such as CERT-IST, NVD, US-CERT to manage vulnerabilities notices reported on third-party software embedded or used in ALE products and solutions. The reports are referred to with a unique CVE number (Common Vulnerabilities and Exposures After). Each issued CVE is analyzed by ALE teams to provide an adjusted risk score that reflect s the effective impact on our products.
ALE PSIRT uses the version 3.0 of the Common Vulnerability Scoring System (CVSS) for evaluation of the reported and analyzed vulnerabilities. Although the cvss numerical score gives standard information about the estimated risk on a given vulnerability, we often abstract it to a more comprehensive scale of impact with following values:
3.9 or below
If one or more of the following conditions exist, ALE will publicly disclose a Security Advisory:
All security publications are disclosed via the ALE business portal website. ALE reserves the right to deviate from this policy on an exception basis to ensure software patch availability and our customer’s security.